Registered Mail Clerk

Role Overview

Registered Mail Clerk at Cherokee Federal, located at Ali Al Salem Air Base (ASAB), Kuwait.

Company Overview

Cherokee Nation System Solutions (CNSS) is part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses. Cherokee Federal serves more than 60 federal clients and is focused on solving complex challenges and serving the government's mission.

Role Purpose

The Registered Mail Clerk supports secure, accurate, and accountable registered mail operations at the Military Post Office (MPO) at Ali Al Salem Air Base. This position processes, safeguards, documents, and delivers registered mail in accordance with applicable U.S. Postal Service (USPS), Military Postal Service Agency (MPSA), Department of Defense, U.S. Air Force, installation, and contract requirements. The role maintains strict chain-of-custody controls and delivers professional customer service in a high-tempo overseas environment.

Key Responsibilities

Mail Processing & Handling

• Receive, process, sort, secure, dispatch, and deliver registered mail and other accountable mail items.
• Maintain continuous chain of custody for registered mail from receipt through final delivery, transfer, dispatch, or return.
• Conduct daily, periodic, and end-of-shift registered-mail inventories and reconciliations.

Documentation & Records Management

• Verify, record, reconcile, and retain required registered-mail documentation, logs, receipts, manifests, and accountable-item records.
• Use USPS Point of Service/Retail Systems Software (POS/RSS) to process transactions, generate receipts, track mail activity, and maintain accurate postal records.

Quality Assurance & Incident Management

• Identify, document, and immediately report discrepancies, missing items, damaged items, security incidents, and other irregularities to the MPO Site Lead.

Security & Safeguarding

• Safeguard registered mail, keys, stamps, postal funds, accountable forms, and sensitive postal records in accordance with established security procedures.

Customer Service

• Provide customer service to authorized patrons, including verifying identity and obtaining required signatures for accountable-mail release.

Operations & Compliance

• Support general MPO operations, including mail sorting, parcel handling, customer counter service, and dispatch activities, as directed.
• Maintain a clean, safe, orderly, and secure work area.
• Follow all contract, security, safety, force-protection, customs, and installation access requirements.
• Complete required training and comply with all applicable USPS, MPSA, DoD, U.S. Air Force, and installation postal policies and procedures.

Qualifications & Experience

Required

• Active SECRET security clearance.
• Minimum of two (2) years of experience handling and processing registered mail.
• Minimum of two (2) years of experience using USPS POS/RSS.
• Demonstrated knowledge of registered-mail accountability, chain-of-custody requirements, postal documentation, and customer-release procedures.
• Ability to accurately process transactions, maintain records, reconcile inventory, and identify discrepancies.
• Ability to meet all ASAB installation access, medical, training, security, and deployment requirements.
• Must pass pre-employment requirements of Cherokee Federal.
• U.S. citizen or legal permanent resident (required by government contract; documentation must be provided).

Preferred

• Experience supporting a Military Post Office, Army Post Office, Fleet Post Office, or other Department of Defense postal operation.
• Experience supporting U.S. Air Force postal operations.
• Knowledge of MPSA, USPS, DoD, and U.S. Air Force policies governing registered mail and accountable mail.
• Experience in overseas, deployed, contingency, or austere operating environments.
• Experience processing insured mail, certified mail, Express Mail, or other accountable postal items.

Skills & Competencies

• Strong attention to detail, integrity, reliability, and sound judgment.
• Ability to communicate effectively with customers, military personnel, Government representatives, and team members.
• Proficiency with basic computer applications, including Microsoft Office and email.

Additional Information

Compensation & Benefits

• Estimated Starting Salary Range: TBD. Pay commensurate with experience.
• Full-time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Employment

• This position is pending a contract award. The applicable salary range will be posted upon contract award and once funding has been determined. No offer will be extended prior to posting the applicable salary range.
• Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
• Cherokee Federal is an equal opportunity employer.