وصف الوظيفة
Role Overview
Regional Manager - Riyadh at Chalhoub Group. This role is responsible for implementing regional retail goals, objectives, budgets, and commercial targets in alignment with brand strategic direction for the short and long term.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a portfolio of over 10 owned brands and distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. It brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. The Group is committed to sustainability and is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
The Regional Manager oversees the management of local retail networks and human capital in the region, directly or through Regional and Local Retail Teams, ensuring excellence in retail performance and alignment with brand strategic direction.
Key Responsibilities
Sales Targets and Performance Monitoring
- Set up targets by segments of key customers per store, including development of average and total value of purchase and increase of product mix, for Area Sales Managers and monitor performance versus targets.
- Ensure that annual and monthly sales targets per store are properly distributed to Area Sales Managers and communicated on time.
- Propose topline and margin targets for budget of existing stores.
- Ensure that store topline developed during budget are accurate, achievable, challenging, and meet management's requests.
- Ensure that new store topline targets developed during IRR are accurate, achievable, challenging, and meet management's requests.
- Monitor results of first 6 months of operations for new stores by building-up monthly target setting and assessment with Area Sales Managers.
- Provide accurate assumptions regarding monthly seasonality of turnover per store.
Budgeting and Financial Management
- Contribute to sell through and gross margin assumptions for purchase budget by providing accurate data per store.
- Approve action plans to improve store top line and gross margin proposed by Area Sales Managers.
- Monitor Shop Expenses to not exceed budget.
- Approve exceptional commercial discounts to customers as per thresholds in specific cases.
Store Performance and Operations
- Monitor that store operations are executed as per the Group's guidelines.
- Monitor that stock discrepancies and other variances in stores are kept at a minimum.
- Propose remedial plan before store closure and phasing out plan during closure.
- Approve remedial plan for underperforming stores.
Key Performance Indicators and Metrics
- Propose KPIs to be added to overall Retail's menu of manageable and simple drivers for store staff line targets.
- Validate commission schemes for Store Managers.
Product and Buying Coordination
- Ensure new product launches or new season collections are properly explained to Area Sales Managers.
- Organize Pre-Buying and Post-Buying sessions with buying team, including calendar and mobilization of local teams, and participate in sessions in the countries.
- Ensure smooth coordination with Buying Team for Pre-Buying, Buying, Post-Buying, and Product launches.
Stakeholder and Cross-Functional Coordination
- Act as a coordinator between store network and back-office for smooth execution of activities.
- Provide data and comments to Regional Marketing Team on marketing plan during preparation, including promotions and in-store activities.
Team Management and Development
- Assign individual objectives for employee performance management purposes.
- Manage performance, empower team, and provide formal and informal feedback to support professional development.
Qualifications & Experience
- Minimum 3 years of relevant experience.
Skills & Competencies
- Fluent in English.
- Good knowledge of Microsoft Excel.
- Strong communication skills.
Additional Information
- Health care benefits.
- Child education contribution.
- Remote and flexible working policies.
- Exclusive employee discounts.
- Learning and development opportunities and exposure to different assignments within the role or through internal mobility.
- Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.
- Assessments and interviews should be completed independently and without assistance from generative AI tools.