Regional Manager-Facilities Management

Role Overview

Regional Manager – Facilities Management at Transguard Group in Dubai. The role leads commercial, operational, and service delivery performance of assigned Hard and Soft FM contracts across the UAE region, ensuring services are delivered in line with contractual commitments, financial targets, and client expectations while driving operational excellence, customer satisfaction, and continuous improvement.

Role Purpose

The Regional Manager safeguards contract profitability, enhances service quality, and supports long-term business growth through strong client engagement, effective resource management, and the integration of innovative and sustainable FM solutions.

Key Responsibilities

Financial Management

• Manage the commercial and contractual performance of all assigned Total Facilities Management contracts, ensuring service delivery remains within contractual scope and approved budgets.
• Achieve and exceed contract profitability targets by monitoring profit and loss performance, identifying variances, and implementing corrective actions.
• Lead revenue planning, budgeting, and forecasting activities for all contracts within the portfolio.
• Ensure accurate manpower alignment with billable positions and proactively manage staffing costs across Hard and Soft services.
• Identify and implement cost-saving initiatives that maintain or enhance service quality.
• Review and submit commercial and technical proposals for renewals, variations, and ad hoc works.
• Oversee timely and accurate invoicing in coordination with Finance and Central FM teams.
• Support business growth by identifying upselling opportunities and contributing operational insights to bids and tender submissions.

Operations & Process Management

• Oversee the execution of Hard and Soft FM operations, ensuring compliance with statutory regulations, client standards, and internal policies.
• Monitor resource utilization to ensure optimal deployment of manpower, equipment, and materials across all sites.
• Develop, review, and monitor Service Level Agreements and Key Performance Indicators to ensure alignment with service delivery expectations and vendor performance.
• Review preventive and corrective maintenance programs, ensuring timely execution and quality workmanship.
• Conduct periodic audits and spot checks to validate service quality, safety compliance, and adherence to standard operating procedures.
• Continuously update and improve standard operating procedures for both Hard and Soft services in line with industry best practices.
• Ensure accurate and effective use of Computerized Aided Facilities Management systems for work order management, reporting, and data integrity.
• Lead mobilization and demobilization activities to ensure smooth transitions within budget and timelines.
• Mentor Operations Managers and identify gaps to create backup capacity as operationally required.

Client & Stakeholder Management

• Build and maintain strong, trust-based relationships with clients through regular engagement, performance reviews, and strategic discussions.
• Conduct routine site visits to evaluate service quality, staff performance, and compliance with contractual obligations.
• Ensure all services delivered—Hard and Soft—meet or exceed Service Level Agreement and Key Performance Indicator requirements, addressing any deviations promptly.
• Lead weekly and monthly client meetings to review performance, discuss improvement plans, and align on future requirements.
• Proactively plan manpower and resource requirements to meet operational peaks, seasonal demands, and client-driven changes.
• Oversee staff mobilization, including onboarding, site induction, and role-specific training.
• Collaborate with internal stakeholders including commercial, procurement, human resources, finance, and legal teams to ensure seamless service delivery.
• Support bids and solutions team during tender submissions and renewals by providing technical and operational insights.

Innovation & Sustainability

• Lead initial project planning, including logistics, sourcing, recruiting, and equipment and machinery requirements related to soft and hard services.
• Identify opportunities for energy optimization and support the implementation of energy management initiatives in coordination with the Energy Management team.
• Introduce and integrate modern technologies such as Internet of Things sensors, smart cleaning solutions, Building Management Systems enhancements, and automation tools to improve operational efficiency.
• Develop and present value-added service roadmaps to clients, highlighting innovation, sustainability, and continuous improvement initiatives.
• Prepare case studies on successful projects, innovations, and operational improvements to support bids and internal knowledge sharing.
• Promote and implement sustainable FM practices aligned with United Arab Emirates sustainability goals, client environmental, social, and governance objectives, and international FM standards.

Qualifications & Experience

• Bachelor or Master degree in Engineering or Science in Mechanical, Electrical, Electronics, Mechatronics Engineering, or equivalent Total Facilities Management related services.
• Minimum 8–10 years or above in management and service delivery of structured contracts where standard Service Level Agreement and Key Performance Indicators are applicable.
• Minimum 5 years as a Manager handling multiple contracts.
• Technical knowledge of FM standards and processes.
• Ability to interpret design and built drawings of mechanical, electrical, plumbing, structural, and architectural systems.
• Management and delivery of multiple FM contracts including soft and hard services.
• Experience handling various types of facilities such as residential, commercial, master communities, retail, banking, shopping malls, universities, royal palaces, and schools.

Skills & Competencies

• Certifications preferred: Certified Facilities Manager, Building Information Certificate Standard, Project Management Professional, Institution of Occupational Safety and Health, National Examination Board in Occupational Safety and Health.
• Membership in FM bodies such as International Facilities Management Association, British Institute of Facilities Management, or Middle East Facilities Management Association preferred.
• Strong knowledge of commercial and contractual profit and loss analysis.
• Proficiency in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Strong report writing skills.
• Strong analytical and interpersonal skills.
• Strong communication and interpersonal skills.

Additional Information

• United Arab Emirates driving license is mandatory.