وصف الوظيفة
Role Overview
Regional Manager at Etihad Airways, leading airport operations across a defined global region.
Company Overview
Etihad Airways is the UAE's national airline, operating from its hub in Abu Dhabi. The airline connects people across continents and cultures and is executing a "Journey 2030" ambition to double its fleet, expand its network and grow its people for a new era of excellence.
Role Purpose
Lead, plan and direct defined global airports at a regional level, ensuring airport operations are conducted in a safe, secure and compliant manner while achieving financial, quality, operational, customer service and workforce development objectives.
Key Responsibilities
Strategic Operations & Planning
- Develop sustainable strategic plans for delivering world-class airport operations within the defined region.
- Plan and direct station start-ups, service provider changes, terminal changes and flight schedule changes to deliver expected Etihad Airways guest experience standards and meet approved business plans without compromising safety, security or operational integrity.
- Maintain regional level management oversight of area and airport performance, including outsourced functions, to ensure implementation and performance against all applicable targets and objectives.
- Act as a point of escalation and direction in relation to performance against defined targets and objectives where required.
Safety, Security & Compliance
- Achieve and maintain strategic standards and targets to meet safety, security, quality and operational objectives for the regional operation.
- Ensure consistency, sustainability and excellence in delivery across the assigned region.
- Assign necessary resources, facilities, workspace, equipment and supporting services for each airport to support the nature and scale of operations.
- Ensure operations are conducted in accordance with regulatory requirements, company policies and procedures, and all applicable safety and security standards and requirements.
- Drive best practices to improve and enhance operations through ongoing identification and management of non-compliance or areas of improvement across safety, security, quality and operations.
Financial & Resource Management
- Deliver against the region's short and long-term financial and budget plans.
- Manage the workforce efficiently, ensuring optimum utilisation of resource management across the defined area.
- Assign appropriate levels of management and non-management personnel to support operations.
Customer Experience & Service Excellence
- Drive delivery of the highest customer service standards across the region's airports to ensure the best possible guest experience throughout the airport journey.
Stakeholder & Relationship Management
- Through a network of Area and Airport Managers, establish and maintain sound professional working relationships with internal and external stakeholders across all airports in the defined region.
- Partner with airlines, local authorities and ground handling service providers.
Leadership & Workforce Development
- Provide strong direction and leadership of the airport workforce in the defined region.
- Ensure delivery on staff development and performance objectives, mentoring, performance management and succession planning.
- Lead the defined airport areas and drive employee engagement.
- Foster a high-performance culture that gives emphasis to leadership, empowerment, communication, quality, productivity and goal attainment.
Qualifications & Experience
- Degree level education required.
- Minimum 10 years airline and/or Ground Handling Agent (GHA) experience.
- Minimum 5 years in an Airport Management capacity or Airports head office management role.
- Previous international assignment would be highly advantageous.
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