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Role Overview
Regional General Manager at Etihad Airways, Abu Dhabi. This role is open to UAE Nationals only. The successful candidate will relocate to the APAC region, specifically Singapore, Thailand, or Malaysia, with full relocation support provided.
Company Overview
Etihad Airways is the UAE's national airline, shaping the future of global aviation from its hub in Abu Dhabi. The airline connects people across continents and cultures and is executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.
Role Purpose
Define and execute the overall commercial approach for the APAC region, leading an international sales force to ensure sales targets are met efficiently and effectively, delivering proper contribution to Etihad's strategic objectives.
Key Responsibilities
Strategic Planning & Execution
- Define, execute and monitor the implementation of short and long-term sales plans to ensure alignment with Etihad's overall strategy.
- Innovate and lead strategic initiatives to ensure sales targets are met according to plan, schedule, and commercial investments budget.
- Define, evaluate and lead the implementation of appropriate new sales techniques and allocation of resources across the region to increase local revenue and profitability.
Operations & Performance Management
- Direct and prioritize selling activities within the region, including resource deployment, channel strategy, and customer interactions, to ensure sales targets are reached in accordance with corporate objectives.
- Using a data-first approach, continuously review and monitor sales reports and other business intelligence to ensure timely identification of potential risks and adoption of corrective actions.
- Review, approve and monitor the cascading of dealing instruments, schemes, objectives and targets to ensure effective recognition and reward of sales objectives.
Process Improvement & Standardization
- Champion continuous improvement and standardization of all aligned regional processes.
- Monitor the cascading of sales guidelines across the markets to ensure a consistent approach in dealing with customers and intermediaries to drive regional productivity.
- Act as a thought leader on sales professionalism.
Risk Management & Stakeholder Communication
- Review and highlight major risks and issues impacting sales results to the senior team and other stakeholders with proposed solutions to ensure timely and proper resolution.
Leadership & Team Development
- Lead and inspire direct reports and provide coaching with formal and informal feedback to the managerial team to ensure development of their leadership and professional skills.
- Effectively communicate and set the wider vision for the regional teams.
Relationship Building & Influence
- Leverage connections to build and cultivate a deep and trusted network amongst influential decision makers in customers, stakeholders and industry bodies.
Qualifications & Experience
- Bachelor's degree or above in Business or relevant field.
- Minimum 8–10 years' experience in the aviation industry.
- Minimum 5 years in a senior role.
- Proficient in managing relationships at a senior level and managing a diverse team of people across multiple countries.
- Ability to execute and deliver against business goals consistently, driving profitability and contribution to revenue achievement.
- UAE National status required.
Skills & Competencies
- Ability to innovate and participate in an environment that encourages creativity.
- Commercial and analytical expertise.
- Data-driven decision-making.
- Senior-level relationship management.
- Diverse team leadership across multiple countries.
Additional Information
- Relocation support is available for this international opportunity.
- The successful candidate will be required to relocate to the APAC region, in particular Singapore, Thailand, or Malaysia, with full relocation support provided and additional information shared with shortlisted candidates.
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