Regional Concept Business Head - Home Centre

Role Overview

Regional Concept Business Head - Home Centre at Home Box, based in Dammam.

Role Purpose

Plan and drive retail operations through the implementation and maintenance of professional retail standards for Home Centre stores, thereby maximizing sales, profitability, inventory utilization, customer satisfaction, and commercial development.

Key Responsibilities

Sales and Commercial Performance

• Prepare and participate in the preparation of sales budgets
• Maximize sales and profitability of the concept
• Maximize productivity targets including sales per square foot, average transaction value, and conversion metrics
• Formulate and implement retail strategies and procedures in discussion with the National Concept Business Head or Regional Head
• Control costs within budgetary guidelines
• Identify internal and external commercial opportunities
• Ensure effective stock and space management
• Conduct SWOT review to analyze the customer profile
• Provide monthly feedback on competitor and event activities
• Suggest improvements based on benchmark practices

Operational Standards and Management

• Prepare regional operating plan for new stores, seasonal activities, and store operations, and ensure effective implementation
• Ensure all stores are in compliance with store operating and customer service standards
• Ensure all stores are in compliance with company policy on employment, state laws, health and safety standards
• Ensure all stores portray the company image in all aspects of personal presentation and adhere to company dress code
• Ensure all store sales and promotions are planned effectively, executed promptly, and maintained professionally

Inventory Management and Stock Distribution

• Ensure effective inventory and warehouse management for the concept in the territory, including order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage
• Review and analyze stock and sales reports monitoring over and under stocks and implement corrective action
• Review and effectively deal with fast and slow moving lines, new ranges, and end of range merchandise and implement necessary action
• Ensure pricing of merchandise as per norms and matrix format
• Provision of monthly feedback to Concept on sales, stock positions, and product feedback

Business Management and Development

• Strategize and seek opportunity for concept expansion in the territory through properties
• Manage roll-out of new projects and time-bound implementation of projects
• Research and identify good property and locations
• Understand territory dynamics including demographics, consumer behavior, and market understanding

People Management and Saudization

• Manage and support team recruitment and ensure Saudization and Feminization
• Ensure that all new recruits understand their job and are inducted well within the company
• Assist Regional Operations Manager and Area Regional Manager in grievance handling and disciplinary actions
• Ensure skill development of showroom staff through Learning and Development
• Monitor and appraise the performance of retail staff in coordination with Area Regional Manager and develop individual career plans
• Set Key Result Areas for direct reports and conduct performance appraisal
• Oversee staff deployment and drive motivation levels of direct reportees

Qualifications and Experience

• Minimum 12 years' experience in retail
• 3–5 years' experience in home and furniture retail
• Experience handling large format retail or hypermart operations
• Retail experience in Saudi Arabia is preferable
• Background with leading home retailers in India and Saudi Arabia preferred

Skills and Competencies

• Strong business acumen
• Strong negotiation skills
• Relationship management
• Influencing skills
• Leadership skills