Recreation Experience Expert (Pool Attendant)

Role Overview

Recreation Experience Expert (Pool Attendant) at Marriott International. This role serves guests across recreation facilities at St. Regis Hotels & Resorts properties, luxury hotels and resorts in premier destinations worldwide.

Company Overview

St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. The brand is known for uncompromising bespoke and anticipatory service, delivered by gracious hosts combining classic sophistication and modern sensibility, along with signature Butler Service. St. Regis operates as part of the Marriott International portfolio.

Role Purpose

Serve as a key resource for all recreation activities facilitated on the property. Create a fun and relaxing atmosphere while ensuring guest safety, promoting facility rules and regulations, and providing comprehensive support across pools, beach, entertainment zones, fitness centers, and activity programs.

Key Responsibilities

Guest Engagement & Programming

• Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center.
• Encourage, recruit, register, and schedule guests to participate in recreation activities.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Safety & Emergency Response

• Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.

Facility Operations

• Clean and maintain recreational facilities, equipment and supplies.
• Assist when hosting private functions within the recreation facilities with group activities and events.
• Visually inspect tools, equipment, or machines to identify defects.
• Enter and locate work-related information using computers and/or point of sale systems.

Financial & Administrative

• Provide cashier services when working in facilities that include point of sales transactions.
• Process payments for rental equipment, recreation activities, facility rentals, or retail sales.

Professional Standards

• Follow company policies and procedures.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.

Physical Execution

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Read and visually verify information in a variety of formats (for example, small print).
• Perform other reasonable job duties as requested.

Qualifications & Experience

Education

• High school diploma or G.E.D. equivalent.

Related Work Experience

• No related work experience required.

Supervisory Experience

• No supervisory experience required.

Skills & Certifications

• CPR Certification.
• First Aid Certification.
• Recreation Equipment certification or training.
• Any certification or training required by local and state agencies.

Additional Information

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.