Recreation Experience Expert - Pool Attendant

Role Overview

Recreation Experience Expert - Pool Attendant at The Ritz-Carlton, Doha, located in Doha, Qatar.

Company Overview

The Ritz-Carlton, Doha is a 5-star luxury resort situated along the pristine shores of the Arabian Gulf, operating for almost 24 years. The property features 374 elegantly designed rooms and suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, serene indoor and outdoor pools, a private beach, a Club Lounge, multiple meeting rooms, and stunning wedding venues. The Ritz-Carlton is part of Marriott International, a portfolio of award-winning hospitality brands operating at more than 100 properties worldwide.

Role Purpose

Serve as a key resource for all recreation activities on the property, ensuring guests have access to information about available facilities and are encouraged to participate in recreation programming. Promote a fun and relaxing atmosphere while maintaining safety standards and the operational excellence that defines The Ritz-Carlton's service philosophy.

Key Responsibilities

Recreation Activities & Guest Engagement

• Serve as a key resource for all recreation activities facilitated on the property.
• Provide information to guests about available recreation facilities, including pools, beach, entertainment zone/game room, fitness center, and child activities center.
• Encourage, recruit, register, and schedule guests to participate in recreation activities.
• Promote a fun and relaxing atmosphere for guests.
• Anticipate and address guests' service needs.
• Welcome and acknowledge all guests according to company standards.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Safety & Emergency Response

• Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.

Facility & Equipment Maintenance

• Clean and maintain recreational facilities, equipment, and supplies.
• Visually inspect tools, equipment, or machines to identify defects.

Point of Sale & Financial Operations

• Provide cashier services when working in facilities that include point of sales transactions.
• Process payments for rental equipment, recreation activities, facility rentals, or retail sales.

Events & Functions

• Assist when hosting private functions within the recreation facilities with group activities and events.

Compliance & Professional Standards

• Follow company policies and procedures.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Comply with quality assurance expectations and standards.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.

Qualifications & Experience

Education

• High school diploma or G.E.D. equivalent.

Related Work Experience

• No related work experience required.

Supervisory Experience

• No supervisory experience required.

Skills & Competencies

• CPR Certification.
• First Aid Certification.
• Recreation Equipment certification or training.
• Any certification or training required by local and state agencies.
• Read and visually verify information in a variety of formats, including small print.
• Enter and locate work-related information using computers and/or point of sale systems.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Additional Information

Physical Requirements

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Benefits & Support

• Competitive package including accommodation, flight tickets, transportation, and meals.
• Exclusive training and leadership development programs.
• Recognition and rewards for exceptional service.
• Preferential Members Rates at Marriott Hotels Globally.
• Dining and Wellness discounts for family and employee.
• Medical Insurance Coverage.
• Dedicated HR team for employee success and wellbeing.
• Personal and professional development plans with curated training materials and guidance from skilled colleagues.
• Various opportunities for internal growth both locally and internationally within Marriott International properties.
• Consistent and reliable support to ensure access to tools and knowledge to reach full potential and goals.

Equal Opportunity Commitment

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• The company actively fosters an environment where unique backgrounds of associates are valued and celebrated.
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.