Recreation Experience Expert (Lifeguard)

Role Overview

Recreation Experience Expert (Lifeguard) at Marriott International. This role supports all recreation activities facilitated on the property and ensures guest safety and enjoyment across recreation facilities.

Role Purpose

Serve as a key resource for recreation activities on the property. Provide information to guests, encourage participation, promote facility safety and regulations, respond to emergencies, and maintain recreational spaces and equipment.

Key Responsibilities

Guest Experience & Engagement

• Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center.
• Encourage, recruit, register, and schedule guests to participate in recreation activities.
• Promote a fun and relaxing atmosphere for guests.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Safety & Emergency Response

• Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.

Operations & Maintenance

• Clean and maintain recreational facilities, equipment and supplies.
• Provide cashier services when working in facilities that include point of sales transactions.
• Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
• Assist when hosting private functions within the recreation facilities with group activities and events.

Communication & Compliance

• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Follow company policies and procedures.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Comply with quality assurance expectations and standards.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.

Qualifications & Experience

Education

• High school diploma or G.E.D. equivalent.

Related Work Experience

• No related work experience required.

Supervisory Experience

• No supervisory experience required.

Skills & Competencies

Certifications & Training

• CPR Certification.
• First Aid Certification.
• Recreation Equipment certification or training.
• Any certification or training required by local and state agencies.

Technical & Physical Competencies

• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines to identify defects.
• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Additional Information

• Perform other reasonable job duties as requested.
• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
• Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.