Recreation Attendant at InterContinental Dubai Marina

Role Overview

Recreation Attendant at InterContinental Dubai Marina, operated by IHG Hotels and Resorts, located in Dubai Marina, United Arab Emirates.

Company Overview

InterContinental Dubai Marina is a Five Star luxury hotel and residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space, and restaurants and bars. The hotel represents an international five-star presence with over 30 languages and countries represented by staff. IHG Hotels and Resorts is the world's largest family of luxury hotels, shaped by decades of international know-how and local insights.

Role Purpose

To deliver exceptional guest experiences by maintaining pristine recreational facilities, providing attentive guest service, and ensuring the pool, gym, spa, and surrounding amenities remain clean, well-organized, and guest-ready at all times.

Key Responsibilities

Guest Service

• Greet every guest with a warm, genuine smile upon arrival, setting a positive tone for their experience.
• Assist guests with information about the recreation facilities, spa services, and wellness programs.
• Respond promptly and courteously to guest requests or concerns, ensuring needs are met efficiently.
• Distribute towels, water, and other guest essentials while monitoring inventory levels.

Facilities Maintenance & Cleanliness

• Ensure the pool, gym, spa, and surrounding recreational areas are clean, well-organized, and visually appealing at all times.
• Set up and arrange furniture, fitness equipment, and poolside amenities as needed.
• Maintain and clean restrooms, changing rooms, and shower areas throughout your shift, ensuring they are sanitized, stocked with toiletries and towels, and always guest-ready.
• Perform regular walk-throughs to identify and address any cleanliness or maintenance issues proactively.
• Keep storage areas clean, organized, and well-supplied; report low stock to management in a timely manner.

Safety & Compliance

• Adhere to safety protocols and cleanliness standards in line with health and hygiene regulations.
• Monitor guest activity in recreational areas to ensure rules are followed and everyone remains safe.
• Promptly report any facility damages, hazards, or equipment malfunctions to the appropriate team or supervisor.

Qualifications & Experience

• Previous experience in recreation, guest service, or a wellness-related role, preferably in a hotel or resort setting.
• Strong attention to detail and a passion for maintaining cleanliness and hygiene.
• Ability to work independently and as part of a team.
• A friendly, energetic, and guest-oriented attitude with strong communication skills.

Additional Information

• Work in a dynamic, high-energy environment where no two days are the same.
• Receive mentorship and opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Receive benefits including staff discounts, room discounts, and access to industry-leading training.
• IHG Hotels & Resorts provides equal employment opportunities and promotes a culture of trust, support, and acceptance of different backgrounds, experiences, and perspectives.
• myWellbeing framework provides support for health, lifestyle, and workplace wellbeing.