Receptionist

Role Overview

Receptionist at ADIB in Al Ain, UAE. This position is for UAE Nationals only.

Role Purpose

Interact with customers, clients, and visitors to provide and process information in response to inquiries, concerns, and requests about products and services. Attend to visitors and assist with their purpose of visit.

Key Responsibilities

Front Desk Operations

• Greet and welcome visitors in person or by telephone.
• Direct visitors appropriately and maintain employee and department directories.
• Notify personnel of visitor and appointment arrivals.
• Confirm appointments and maintain event calendar.
• Assure readiness of the reception area each working day and have all front desk activities fully operational at business hours start.

Security & Access Management

• Maintain security by following procedures and monitoring logbook.
• Issue visitor badges to all visitors.
• Monitor security and telecommunications systems.

Communications & Correspondence

• Provide information to callers over the telephone.
• Respond to emails and correspondence related to scope of work.
• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Customer Service & Issue Resolution

• Assist in dealing with customer complaints in an effective and courteous manner.
• Provide or seek solutions to complaints promptly.
• Build good rapport with all clients and visitors.
• Resolve any complaints or issues quickly to maintain high quality customer service.

Administrative Tasks

• Monitor and update visitor records.
• Perform basic bookkeeping and record filing.
• Perform data entry.
• Monitor office recycling facilities and schedule.

General Duties

• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Results Required

• Establish and maintain cooperative working relationships.
• Deal with all sections and branches with high cooperation.
• Take up additional responsibilities and discharge them effectively and efficiently.
• Observe company policy and procedures.