Receptionist (UAEN, Immediate Start) - Al Shohub British School

Role Overview

Receptionist at Al Shohub Private School, part of Aldar Education, located in Khalifa City A, Abu Dhabi. Immediate start.

Company Overview

Al Shohub Private School is a British curriculum mixed-gender primary school founded in 1999 by Her Highness Sheikha Shaikha Bint Saif Al Nahyan. The school is part of Aldar Schools, a growing family of owned and operated schools in the UAE, and is located in a purpose-built educational facility in Khalifa City A, Abu Dhabi. The large majority of students are Emiratis. The school is deeply rooted in the values of the Emirati community and is guided by the requirements of ADEK, the regulatory body. The school delivers a high-quality British curriculum at an affordable price point, with educational programs designed to be rigorous, enriching, and tailored to equip students with skills essential for success in the 21st century. Personalised learning is at the heart of the approach, recognising that each student is unique.

Role Purpose

To deliver high-quality customer service to all visitors and staff, represent the school in a professional manner, and support the Admissions team and school operations through reception, administrative, and clerical tasks.

Key Responsibilities

Reception & Visitor Management

• Deliver high-quality customer service to all visitors and staff, representing the school in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Arrange transportation for visitors when required.
• Ensure reception area is tidy and presentable, with all necessary stationery and material including pens, forms and brochures.

Communications & Phone Management

• Answer, screen and forward incoming phone calls in a friendly and professional manner, following standard telephone etiquette and protocol.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
• Assist Admissions team with in-bound and out-bound calls.
• Provide basic and accurate information in-person and via phone or email.

Admissions Support

• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
• Log admissions enquiries into the MIS database.
• Provide accurate and comprehensive information about the school, including the curriculum, education level and tuition fees.

Administrative & Clerical Support

• Provide general clerical and administrative support including updating attendance registers, photocopying, filing, faxing, and completing standard forms.
• Sort and distribute mail.
• Respond to routine correspondence.
• Undertake word-processing and other IT-based tasks including database, Excel, and Internet research.
• Produce lists, information and data as required, such as class lists.
• Perform other clerical receptionist duties such as filing, photocopying and printing.

Meetings & Additional Duties

• Attend and participate in relevant meetings as required.
• Assist with tasks assigned by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Perform other duties as requested by direct and dotted line reporting managers or supervisors.

School Knowledge

• Maintain strong knowledge of key information about the school.

Qualifications & Experience

• High School Certificate, Diploma, or Bachelor Degree Certificate.
• Minimum 2 years of experience in a customer-focused role in the region.
• Experience in the education field is preferred.

Skills & Competencies

• Fluent English communication skills, written and oral.
• Arabic speaker is preferable.
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment.
• Excellent office management skills.

Additional Information

• Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
• Offers of appointment are subject to satisfactory references and police clearance.