Receptionist - UAEN - Al Ain British Academy - Immediate Start

Role Overview

Receptionist at Al Ain British Academy, operated by Aldar Education, located in Al Ain, United Arab Emirates. Immediate start available.

Company Overview

Aldar Academies is a family of world-class, child-centered, and innovative schools based in the UAE, educating over 25,000 students across owned and managed schools. The organization places special emphasis on professional development, coaching and training for staff.

Al Ain British Academy opened in September 2011 and provides high quality education following the English National Curriculum, tailored to be meaningful to children living in Al Ain. The school has achieved outstanding levels of progress and attainment, supported by rigorous tracking of data and assessment. Facilities include a large astro-turf field, two swimming pools, a well-stocked library, a large multi-purpose sports hall, an auditorium, and outdoor play areas.

Role Purpose

Ensure impeccable customer service is provided to all parents and visitors to the Academy. All communications take place in a professional manner and assist in supporting student recruitment through a positive parent experience. Embody the values, vision and ethos of Aldar Education and assist the Parents Relations Executive in managing all enquiries, visitors, and requests from different stakeholders.

Key Responsibilities

Customer Service & Visitor Management

• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Provide basic and accurate information in-person and via phone or email.
• Arrange transportation for visitors when required.
• Assist with school tours when necessary.
• Ensure reception area is tidy and presentable, with all necessary stationery and material including pens, forms and brochures.

Admissions & Enquiries

• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
• Provide accurate and comprehensive information about the schools, including curriculum, education level and tuition fees.
• Log admissions enquiries into the school MIS database.
• Assist Admissions team with inbound and outbound calls.
• Drive enrolments by promoting schools and summer programmes to prospective parents through conducting outbound calls.
• Update calendars and schedule school tours.

Communications

• Answer, screen and forward incoming phone calls in a friendly and professional manner, following standard telephone etiquette and protocol.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate school personnel, using the School Referral System.
• Have strong knowledge of key information about the Academy.

Administration & Operations

• Provide general clerical and administrative support, including updating attendance registers.
• Undertake photocopying, filing, faxing, and completing standard forms.
• Respond to routine correspondence.
• Undertake word-processing and other IT-based tasks including database, Excel, and Internet research.
• Produce lists, information and data as required, including class lists.
• Sort and distribute mail.
• Attend and participate in relevant meetings as required.
• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post, including lead nurturing and parent tours.

Qualifications & Experience

Education

• High School Certificate or Diploma, or Bachelor's degree.

Experience

• Minimum of 2 years of experience in a customer-focused role in the region.
• Experience in the education field is preferred.

Skills & Competencies

• Fluent standard of English communication skills, written and oral.
• Attention to detail with diligent follow up, and able to execute in a timely manner.
• Effective communicator at different levels, both orally and in writing.
• Strong interpersonal skills to aid in daily contact with customers in a diverse multi-cultural environment.
• Computer literate, including all social media platforms.
• Attentiveness, able to listen effectively and ask questions.
• Team player, willing to support colleagues to deliver results.
• Willingness to learn.
• Skilled in multi-tasking and handling pressure.
• Organizational ability of self and others with impeccable office management skills.
• Arabic speaking, reading and writing is preferable.

Additional Information

Successful candidates will be welcomed into a school family community where staff are held in high regard by pupils, parents and school leadership. Candidates should be closely aligned with Aldar Education's core values and ethos and possess a genuine understanding and appreciation of the values of the region.

Al Ain is a beautiful, green city offering an affordable lifestyle within the UAE, with easy access to Abu Dhabi, Dubai and Oman all within a short drive. Al Ain offers tourist attractions including Al Ain Zoo, Jebel Hafeet mountain, and Al Ain Oasis, as well as leisure facilities including hotels, malls, golf and rugby clubs, shooting range, swimming pools, and Al Ain Raceway.

Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance. Aldar Education is an equal opportunity employer, committed to a diverse and inclusive work environment. The organization encourages UAE Nationals to apply.