Receptionist (UAE National) - Yas American Academy (August 2026)

Role Overview

Receptionist (UAE National) for Yas American Academy, located on Yas Island, Abu Dhabi. Position starts August 2026. Employer: Aldar Education.

Company Overview

Yas American Academy opened in September 2016 and provides high-quality education on Yas Island, Abu Dhabi. The school teaches the Massachusetts Common Core Curriculum alongside the local curriculum of Arabic, Islamic Studies and Social Studies. Facilities include a large astro-turf field, two swimming pools, well-stocked library, multi-purpose sports hall, auditorium and outdoor play areas. The school maintains a warm, friendly and supportive environment where students learn and achieve in an atmosphere of mutual respect and trust.

Role Purpose

The Receptionist delivers high-quality customer service to visitors and staff, representing the Academy professionally. The role manages front-desk operations, supports the admissions process, handles administrative tasks, and provides accurate information about the school to prospective families and enquirers.

Key Responsibilities

Customer Service & Visitor Management

• Deliver high-quality customer service to all visitors and staff.
• Greet visitors in a friendly and helpful manner.
• Arrange transportation for visitors when required.
• Ensure reception area is tidy and presentable with all necessary stationery and materials (pens, forms, brochures).

Admissions Support

• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
• Assist Admissions team with inbound and outbound calls.
• Log admissions enquiries into the MIS database.
• Provide accurate and comprehensive information about the school, including curriculum, education level and tuition fees.

Communication & Telephone Management

• Answer, screen and forward incoming phone calls in a friendly and professional manner, following standard telephone etiquette and protocol.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel using the Referral System.
• Provide basic and accurate information in-person, via phone and via email.

Administrative & Clerical Support

• Provide general clerical and administrative support including updating attendance registers, photocopying, filing, faxing and completing standard forms.
• Undertake word-processing and other IT-based tasks including database, Excel and Internet research.
• Produce lists, information and data as required (e.g. class lists).
• Perform other clerical receptionist duties such as filing, photocopying and printing.
• Sort and distribute mail.
• Respond to routine correspondence.

Meetings & Additional Duties

• Attend and participate in relevant meetings as required.
• Assist with tasks assigned by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Perform other duties as requested by direct and dotted line reporting managers and supervisors.

School Knowledge

• Maintain strong knowledge of key information about the Academy.

Qualifications & Experience

• Minimum secondary school certificate.
• Minimum two years of experience in a school setting.
• Minimum two years of experience in a customer-focused role.
• Experience in the education field is preferred.

Skills & Competencies

• English language skills according to the school curriculum.
• Previous experience working with students for whom English is not their first language.
• Passion for teaching and commitment to educating the whole child.
• High level of professionalism and consideration of the well-being of children.
• Recent and consistent involvement in extra-curricular activities.
• Respect for all members of a school community, irrespective of position, gender, age and ethnic background.
• Positive and solution-focused attitude to working life.

Additional Information

• A clean enhanced Disclosure and Barring Services check or police check is required.
• Candidates must be aligned with the school's core values and ethos and possess genuine understanding and appreciation of the values of the region.
• This position is open to UAE Nationals.
• Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
• Offers of appointment are subject to satisfactory references and police clearance.
• Aldar Education is an equal opportunity employer committed to a diverse and inclusive work environment.