Receptionist (UAE National) - (Temporary) Yas American Academy (August 2026)

Role Overview

Receptionist (UAE National) (Temporary) at Yas American Academy, Abu Dhabi, starting August 2026. This is a temporary position with Aldar Education.

Company Overview

Yas American Academy opened in September 2016 and provides high-quality education on Yas Island, Abu Dhabi. The school teaches the Massachusetts Common Core Curriculum alongside the local curriculum of Arabic, Islamic Studies and Social Studies. Facilities include a large astro-turf field, two swimming pools, a well-stocked library, a large multi-purpose sports hall, an auditorium and outdoor play areas. The Academy maintains a warm, friendly and supportive environment where students enjoy learning and achieving in an atmosphere of mutual respect and trust.

Role Purpose

The Receptionist provides the first point of contact for visitors and parents, delivering professional customer service while supporting school operations through administrative and clerical tasks. The role ensures the reception area represents the Academy professionally and assists with admissions enquiries and general office management.

Key Responsibilities

Customer Service & Visitor Management

• Deliver high-quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Provide accurate and comprehensive information about the school, including the curriculum, education level and tuition fees.
• Arrange transportation for visitors when required.
• Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).

Communications

• Answer, screen and forward incoming phone calls in a friendly and professional manner, following standard telephone etiquette and protocol.
• Assist the Admissions team with inbound and outbound calls.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
• Provide basic and accurate information in-person and via phone/email.
• Sort and distribute mail.
• Respond to routine correspondence.

Admissions Support

• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
• Log admissions enquiries into the MIS database.

Administrative & Clerical Support

• Provide general clerical and administrative support, e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms.
• Undertake word-processing and other IT-based tasks, e.g. database, Excel, Internet research.
• Produce lists, information and data as required, e.g. class lists.
• Perform other clerical receptionist duties such as filing, photocopying and printing.

Operations & Coordination

• Attend and participate in relevant meetings as required.
• Maintain strong knowledge of key information about the Academy.
• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Perform other duties as requested by direct and dotted-line reporting managers and supervisors.

Qualifications & Experience

• Minimum secondary school certificate.
• Minimum two years of experience in a school setting.
• Minimum two years of experience in a customer-focused role.
• Experience in the education field is preferred.
• Previous experience working with students for whom English is not their first language.

Skills & Competencies

• English language skills according to the school curriculum.
• Proficiency with word-processing, database, Excel and Internet research.
• High level of professionalism and consideration of the well-being of children.
• Passion for teaching and commitment to educating the whole child.
• Positive and solution-focused attitude to working life.
• Respect for all members of a school community, irrespective of position, gender, age and ethnic background.
• Recent and consistent involvement in extra-curricular activities.

Additional Information

• UAE National candidates are required.
• A clean enhanced Disclosure and Barring Services check or police check is required.
• Offers of appointment are subject to satisfactory references and police clearance.
• Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
• The successful candidate must be closely aligned with the Academy's core values and ethos and possess a genuine understanding and appreciation of the values of the region.
• Aldar Education is an equal opportunity employer, committed to a diverse and inclusive work environment.
• Aldar Education reserves the right to amend this job description at any time.