Receptionist (UAE National) - Bateen World Academy (August 2026)

Role Overview

Receptionist (UAE National) for Bateen World Academy, Aldar Education, Abu Dhabi. The role commences in the 2026-2027 academic year.

Company Overview

Bateen World Academy is a high-achieving British and IB World School located in central Abu Dhabi, recognised for excellence and consistently exceeding IB Diploma global averages while achieving outstanding I/GCSE results. The school offers the IB Primary Years Programme (PYP) from FS1 to Year 6, and the IB Diploma Programme (DP) and Career-related Programme (CP) in Years 12 and 13, providing an all-through school experience from FS1 to Year 13. Aldar Education operates a highly successful family of schools and is an equal opportunity employer committed to a diverse and inclusive work environment.

Role Purpose

The Receptionist provides high-quality customer service and administrative support to visitors, parents, and staff, representing the Academy professionally while assisting with admissions enquiries, general clerical tasks, and reception area management.

Key Responsibilities

Reception & Customer Service

• Deliver high-quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Provide accurate and comprehensive information about the school, including curriculum, education level and tuition fees.
• Provide basic and accurate information in-person and via phone and email.
• Ensure reception area is tidy and presentable, with all necessary stationery and material such as pens, forms and brochures.

Communications & Telephone Management

• Answer, screen and forward incoming phone calls in a friendly and professional manner, following standard telephone etiquette and protocol.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
• Assist Admissions team with in-bound and out-bound calls.

Admissions Support

• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
• Log admissions enquiries into the MIS database.
• Assist Admissions team with in-bound and out-bound calls.

Administrative & Clerical Support

• Provide general clerical and administrative support including updating attendance registers, photocopying, filing, faxing, and completing standard forms.
• Respond to routine correspondence.
• Undertake word-processing and other IT-based tasks such as database, Excel and Internet research.
• Produce lists, information and data as required, for example class lists.
• Sort and distribute mail.
• Perform other clerical receptionist duties such as filing, photocopying and printing.

Coordination & Facilities

• Arrange transportation for visitors when required.
• Attend and participate in relevant meetings as required.

Additional Duties

• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Perform other duties as requested by direct and dotted line reporting managers and supervisors.

Qualifications & Experience

• Minimum secondary school certificate.
• At least two years of experience in a school setting.
• A minimum of two years of experience in a customer-focused role.
• Experience in the education field is preferred.

Skills & Competencies

• English language skills according to the school curriculum.
• Previous experience working with students for whom English is not their first language.
• Passion for teaching and commitment to educating the whole child.
• A high level of professionalism and consideration of the well-being of children.
• Recent and consistent involvement in extra-curricular activities.
• Respect for all members of a school community, irrespective of position, gender, age and ethnic background.
• A positive and solution-focused attitude to working life.
• A clean enhanced Disclosure and Barring Services check or police check.

Additional Information

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance. Aldar Education is an equal opportunity employer, committed to a diverse and inclusive work environment, and encourages UAE Nationals in their application. The company is mindful of national development strategy.