Receptionist

Role Overview

Receptionist at Ali & Sons Holding LLC (operating as MG – Ras Al Khaimah), located in Ras Al Khaimah.

Company Overview

Inter Emirates Motors, a subsidiary of Ali & Sons Holding, is the official partner of MG in the UAE. The company operates six showrooms and five service centres across Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain, with almost 100 after-sales representatives dedicated to customer service excellence. MG is a British motor brand with roots dating to the 1920s and a global presence offering a diverse fleet of vehicles.

Role Purpose

To enhance the customer experience throughout the service visit by providing a warm and professional reception, efficiently managing service appointments and telephone communications, and supporting the Service Department with administrative activities.

Key Responsibilities

Customer Service & Reception

• Welcome customers and visitors warmly, guide them at reception, and offer refreshments.
• Inform customers of their approximate waiting time and ensure they are comfortable during their visit.
• Understand customer inquiries and provide appropriate information or direct them to the relevant department.
• Maintain a clean, organized, and professional reception area.

Telephone & Communications

• Answer, screen, transfer, hold, and manage incoming telephone calls professionally.
• Manage internal and external telephone communications and respond to switchboard enquiries.
• Arrange service appointments and conduct customer reminder calls.

Customer Support & Feedback

• Follow up on customer complaints and prepare customer feedback reports.

Administrative Support

• Provide general administrative and receptionist support, including data entry, keyboarding, and photocopying when required.
• Ensure the timely and proper distribution of incoming and outgoing mail.

General Duties

• Perform other duties and responsibilities as assigned by the Service Manager.

Qualifications & Experience

• Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.
• Bachelor's degree in any discipline or Diploma.
• Relevant certification or training is preferred.

Skills & Competencies

• Fluency in English is essential; Arabic is preferred.
• Computer literate with good keyboarding and data-entry skills.
• Good telephone and computer skills.
• Professional, friendly, organized, and customer-focused demeanor.
• Excellent communicator.

Additional Information

Be part of a professional automotive environment where customer satisfaction, teamwork, and service excellence are prioritized.