Receptionist | The WB™ Abu Dhabi, Curio Collection by Hilton™

Role Overview

Receptionist at The WB™ Abu Dhabi, Curio Collection by Hilton™, a Hilton hotel property.

Role Purpose

Deliver exceptional hospitality by ensuring seamless check-in and check-out experiences, spreading warmth and light through memorable guest interactions, and maximizing hotel revenue through service promotion and problem resolution.

Key Responsibilities

Guest Welcome & Check-In

• Greet guests upon arrival with warmth and professionalism.
• Complete the check-in process, including verifying guest details.
• Assign rooms and issue keys.
• Provide welcome materials and coordinate bell service assistance.

Guest Departure & Payment Processing

• Process guest check-outs and verify all charges.
• Handle payment transactions and issue receipts.
• Operate the point-of-sale system accurately.

Guest Communication & Service

• Respond promptly to guest requests and inquiries.
• Resolve guest concerns with care and urgency.
• Manage guest messages and communications effectively.

Hotel & Local Knowledge

• Demonstrate comprehensive knowledge of all hotel offerings, room types, rates, and current promotions.
• Provide detailed information about local area attractions and services.
• Assist guests with inquiries about hotel facilities and amenities.

Revenue Optimization

• Apply up-selling techniques to recommend hotel amenities and services.
• Maximize room and service revenue through strategic promotion of hotel offerings.

Additional Information

Hilton core values guiding the role: passion for hospitality, integrity, leadership, teamwork, ownership, and focus on the present moment and its impact.