Receptionist (Temporary) - Yas American Academy (Immediate Start)

Role Overview

Aldar Education seeks a Receptionist (Temporary) for Yas American Academy, located on Yas Island, Abu Dhabi, with an immediate start date.

Company Overview

Yas American Academy opened in September 2016 and provides high-quality education in the Emirate. The school teaches the Massachusetts Common Core Curriculum, tailored to be meaningful to students, alongside the local curriculum of Arabic, Islamic Studies and Social Studies. Facilities include a large astro-turf field, two swimming pools, a well-stocked library, a large multi-purpose sports hall, an auditorium and outdoor play areas. The Academy provides a warm, friendly and supportive environment where students enjoy learning and achieving in an atmosphere of mutual respect and trust.

Role Purpose

The Receptionist will deliver high-quality customer service to all visitors and staff, represent the Academy professionally, and provide administrative and clerical support to school operations and the admissions process.

Key Responsibilities

Reception & Customer Service

• Deliver high-quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Provide accurate and comprehensive information in-person, via phone and via email.
• Arrange transportation for visitors when required.
• Ensure the reception area is tidy and presentable, with all necessary stationery and materials (pens, forms and brochures).
• Provide accurate and comprehensive information about the school, including the curriculum, education level and tuition fees.

Communications & Phone Management

• Answer, screen and forward incoming phone calls in a friendly and professional manner, following standard telephone etiquette and protocol.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel using the Referral System.
• Assist the Admissions team with in-bound and out-bound calls.

Admissions Support

• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
• Log admissions enquiries into the MIS database.

Administrative & Clerical Support

• Provide general clerical and administrative support, including updating attendance registers, photocopying, filing, faxing and completing standard forms.
• Respond to routine correspondence.
• Undertake word-processing and other IT-based tasks (database, Excel, Internet research).
• Produce lists, information and data as required (class lists).
• Sort and distribute mail.
• Perform other clerical receptionist duties such as filing, photocopying and printing.

General Duties

• Maintain strong knowledge of key information about the Academy.
• Attend and participate in relevant meetings as required.
• Assist with tasks assigned by the management team as and when required.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Perform other duties as requested by direct and dotted line reporting managers and supervisors.

Qualifications & Experience

Minimum Qualifications

• Minimum secondary school certificate.
• At least two years of experience in a school setting.
• English language skills according to the school curriculum.

Minimum Experience

• A minimum of two years of experience in a customer-focused role.
• Experience in the education field is preferred.

Skills & Competencies

• Previous experience working with students for whom English is not their first language.
• Passion for teaching and commitment to educating the whole child.
• A high level of professionalism and consideration of the well-being of children.
• Recent and consistent involvement in extra-curricular activities.
• Respect for all members of a school community, irrespective of position, gender, age and ethnic background.
• A positive and solution-focused attitude to working life.
• A clean enhanced Disclosure and Barring Services check or police check.

Additional Information

The successful candidate will be closely aligned with the Academy's core values and ethos and possess a genuine understanding and appreciation of the values of the region.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.

Aldar Education is an equal opportunity employer, committed to a diverse and inclusive work environment. The company encourages UAE Nationals to apply and is mindful of the national development strategy.

This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time.