Receptionist - Spa Operations

Role Overview

Receptionist – Spa Operations at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027, located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

The Receptionist – Spa Operations manages the spa reception desk, welcoming guests, coordinating reservations and appointments, processing payments, and delivering Forbes Five Star service standards while promoting spa services and retail products.

Key Responsibilities

Guest Service

• Greet guests warmly and professionally upon arrival.
• Provide accurate information about spa services, packages, promotions, and retail products.
• Handle guest inquiries and resolve concerns promptly and courteously.
• Promote spa services and retail products to guests.

Reservations & Scheduling

• Manage spa reservations, cancellations, and confirmations using spa management software.
• Maintain daily appointment schedules and coordinate with therapists and attendants.

Operations & Administration

• Process payments and maintain accurate billing records.
• Monitor inventory of front desk supplies and retail products.
• Assist with opening and closing procedures of the spa reception area.
• Ensure the reception area is clean, organized, and inviting at all times.

Reporting & Performance

• Track and report on guest feedback and sales performance.
• Support marketing initiatives and seasonal promotions.

Service Standards

• Ensure qualitative Forbes Five Star standards are delivered.

Qualifications & Experience

• Previous experience in a receptionist or customer service role, preferably in a spa, wellness, or hospitality setting.
• Knowledge of spa treatments and wellness products is an advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in spa booking systems and Microsoft Office Suite.

Additional Information

• Ability to work flexible hours including weekends and holidays.
• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package and incentive programs.
• Additional employee benefits available.