Receptionist

Role Overview

Receptionist at Hilton, delivering exceptional hospitality and creating memorable guest experiences through warm welcomes, efficient service, and attentive care.

Role Purpose

As a Receptionist, you ensure a seamless check-in and check-out process while spreading the light and warmth of hospitality. You are the first point of contact for guests, setting the tone for their stay through memorable experiences and genuine care.

Key Responsibilities

Guest Welcome & Check-In

• Greet guests upon arrival with warmth and professionalism.
• Complete the check-in process, including verifying guest details.
• Assign rooms and issue keys.
• Provide welcome materials and bell service assistance.

Guest Departures & Payment Processing

• Process guest check-outs by verifying charges.
• Handle payments accurately using the point-of-sale system.
• Issue receipts to departing guests.

Guest Inquiries & Knowledge

• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, and current promotions.
• Provide detailed local area information to assist guests.
• Answer guest inquiries with accuracy and helpfulness.

Guest Service & Problem Resolution

• Respond to guest requests with care and urgency.
• Resolve guest concerns effectively.
• Manage guest messages and communications.

Revenue Optimization

• Use up-selling techniques to recommend hotel amenities.
• Maximize room and service revenue through strategic recommendations.

Additional Information

Hilton core values for success: passion for hospitality, integrity, leadership, teamwork, ownership, accountability, and a focus on bringing urgency and discipline to every moment.