Receptionist - Salon

Role Overview

Receptionist – Salon at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, 50 miles from Dubai International Airport. The resort opens in 2027.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. Facilities include multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Serve as the first point of contact for salon guests, ensuring smooth front desk operations while delivering exceptional service. Support the salon team in creating a welcoming and efficient environment through accurate appointment management, timely check-in and check-out processes, and close coordination with stylists and technicians.

Key Responsibilities

Guest Experience & Service Delivery

• Welcome guests warmly and professionally on arrival and ensure a gracious farewell on departure.
• Deliver service in line with Forbes Travel Guide Five-Star standards.
• Coordinate closely with stylists and technicians to ensure timely, seamless service delivery.
• Promote salon services, retail products, and current promotions to enhance the guest experience and support sales.
• Uphold salon policies and procedures and follow up to ensure every guest leaves fully satisfied.

Operations & Administration

• Manage appointment bookings via telephone, online platforms, and walk-ins, optimizing the schedule for guests and the salon team.
• Handle guest check-ins, check-outs, and payment processing accurately and efficiently.
• Maintain an immaculate, well-organized reception and retail area at all times.
• Monitor and replenish inventory of front desk supplies and retail products.
• Assist with daily administrative tasks, records, and reporting.

Guest Communication

• Answer telephone calls and respond to guest inquiries, providing knowledgeable information about services, products, and promotions.

Qualifications & Experience

• High school diploma or equivalent required.
• Previous experience in a salon, spa, or luxury hospitality front desk setting preferred.
• Pre-opening experience welcomed.
• Prior experience or training with Forbes Travel Guide standards is an advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Fluency in English required; additional languages an advantage.
• Proficiency in salon booking software and point-of-sale (POS) systems.
• Strong organizational and multitasking abilities with a high level of accuracy.
• Immaculate grooming and a polished, professional demeanor.
• Additional certification in customer service or administration is a plus.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy and incentive programs included.
• Additional employee benefits provided.
• Willingness to work a rotating shift pattern, including evenings, weekends, and public holidays, consistent with 24-hour resort operation required.