Receptionist

Role Overview

Receptionist at Hilton, delivering exceptional hospitality through seamless guest check-in and check-out experiences while creating memorable stays.

Role Purpose

As a Receptionist, you ensure a warm welcome and smooth arrival and departure experience for every guest, while promoting hotel services and resolving guest concerns with care and urgency.

Key Responsibilities

Guest Welcome & Check-In

• Greet guests upon arrival with warmth and professionalism.
• Complete the check-in process, including verifying guest details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.

Guest Departure & Payment Processing

• Process guest departures by verifying charges and handling payments accurately.
• Issue receipts and use the point-of-sale system accurately.

Guest Knowledge & Communication

• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, and promotions.
• Provide local area information to assist with guest inquiries.
• Respond to guest requests and resolve concerns with care and urgency.
• Manage messages and communications effectively.

Revenue & Service Promotion

• Use up-selling techniques to recommend hotel amenities and services.
• Maximize room and service revenue through strategic promotion of offerings.

Additional Information

This role requires a passion for spreading the light and warmth of hospitality, acting with integrity, inspiring others through leadership, believing that teamwork drives the best outcomes, maintaining a sense of ownership and accountability, and bringing urgency and discipline to every moment.