Receptionist (Health Club)

Role Overview

Receptionist (Health Club) at Marriott. Location not specified in source.

Role Purpose

Manage front desk operations by entering and retrieving information in computer systems, handling guest communications, processing mail, and maintaining organized filing systems to support smooth health club operations and positive guest experiences.

Key Responsibilities

Guest Services

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Data & Information Management

• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations.
• Answer inquiries from guests.
• Enter and locate work-related information using computers and point of sale systems.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Communications & Documentation

• Transmit information or documents using a computer, mail, or facsimile machine.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Prepare and review written documents accurately and completely.

Office Administration

• Operate standard office equipment other than computers.

Workplace Conduct & Teamwork

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Physical Capabilities

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

General Duties

• Perform other reasonable job duties as requested by Supervisors.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.