Receptionist | Groomy Pet

Role Overview

Receptionist at Groomy Pet, a newly established veterinary practice in Abu Dhabi operated by United Al Saqer Group.

Company Overview

Groomy is a leading pet grooming facility focused on natural products and personalized care for each pet. Comprehensive services include haircuts, deshedding, paw pad shaves, sanitary trims, eye and ear cleaning, and precise nail trimming. The practice is committed to providing a calm and stress-free atmosphere and creating a nurturing experience that helps pets look and feel their best.

Role Purpose

The Receptionist is in charge of receiving, organizing, and centralizing all activities related to veterinary nursing, daycare, grooming, and retail. The role serves as the main helping hand of the veterinary team.

Key Responsibilities

Customer Service

• Provide top-notch customer service, being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated, or disgruntled clients.

Scheduling & Flow Management

• Answer and triage phone calls from clients.
• Schedule appointments and procedures.
• Monitor schedule and flow.
• Monitor client flow from check-in to discharge.
• Manage client call backs.

Administrative Operations

• Check-in clients.
• Manage record requests between other hospitals and specialty practices.
• Fill prescriptions.
• Discharge patients.