وصف الوظيفة
Role Overview
Receptionist (Emiratisation) at Chalhoub Group. This is a front office operations role based at the D3 location.
Company Overview
Chalhoub Group is a luxury retail group operating across the Middle East for over seven decades. The Group manages a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It operates more than 950 stores, online platforms, and mobile apps across eight countries in the Middle East with a presence in LATAM, employing over 16,000 professionals. The Group has earned Great Place to Work® certification in several markets and is committed to sustainability, holding membership in the United Nations Global Compact, signatory status on the Women's Empowerment Principles, and a pledge to reach Net Zero by 2040.
Role Purpose
The D3 Receptionist is the single point of contact for all front office operations, messages, and information. The role ensures seamless handling of incoming and outgoing communications, guest management, mail and courier operations, and day-to-day administrative support.
Key Responsibilities
Communications & Switchboard
- Operate telephone switchboard to answer, screen, and forward calls, providing information and taking messages.
- Maintain up-to-date telephone lists.
- Assist staff and keep track of international calls and faxes to enable the accounts department to debit amounts to personnel.
Guest & Visitor Management
- Greet persons entering the establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations.
- Provide information about the establishment such as location and working hours of departments or offices, employees within the organization, or services provided.
- Arrange for public transportation if requested by guests.
- Maintain guest reservation system.
Mail & Courier Operations
- Collect and deliver mail daily from PO Box and transfer to office mail room when assigned.
- Receive, sort, and route mail, couriers, and deliveries.
- Manage the mail room by allocating mail space for each department or company.
Administrative Support
- Perform other clerical duties as needed, such as filing, photocopying, and collating.
- Dispatch time sheets.
- Be aware of the location of staff, including those out of the office in meetings, on leave, or on business trips.
Skills & Competencies
- Customer-first mindset with ability to deliver positive and professional experiences to internal and external stakeholders.
- Strong communication skills with confidence in sharing updates clearly, asking the right questions, and following up in a timely manner.
- Collaborative approach with ability to work respectfully with different teams and build trust through reliability and openness.
- Good understanding of office administration, including coordination, documentation, scheduling, tracking, and day-to-day operational support.
- Attention to detail and willingness to improve processes, making everyday tasks more organized, efficient, and consistent.
- Curiosity to learn about the organization, its brands, functions, and ways of working.
- Growth mindset with ability to reflect, receive feedback, and continue developing professionally.
- Resilience and adaptability, especially in a fast-paced environment where priorities may shift.
- Inclusive and respectful approach with appreciation for different people, perspectives, and working styles.
Additional Information
Chalhoub Group offers a competitive benefits package including healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching learning and development opportunities and exposure to different assignments within the role or through internal mobility.
This role is part of Chalhoub Group's Emiratisation initiative, actively welcoming applications from UAE Nationals and Emirati candidates. The Group is committed to fostering local talent and ensuring equal opportunities for all regardless of gender, age, race, religion, or ability.