Receptionist (Emirati National)

Role Overview

Receptionist (Emirati National) at AWR Group. This role serves as the first point of contact for visitors, clients, and callers, providing a professional and welcoming experience while managing front desk operations and supporting administrative activities.

Role Purpose

The Receptionist provides a welcoming and professional first point of contact for visitors and callers, manages front desk operations, supports administrative tasks, and ensures a clean, organized, and secure reception area. This role is key to maintaining smooth communication and a positive image of the organization.

Key Responsibilities

Reception & Visitor Management

• Welcome visitors in a positive and friendly manner with a helpful attitude, answering any questions they have.
• Answer and direct phone calls in a polite and friendly manner.
• Notify company personnel of visitor arrival in a timely manner.
• Ensure visitors do not wait for company personnel for more than 5 minutes.
• Ensure all tenant and visitor meetings are held in the meeting rooms.
• Greet and assist CEO visitors with a courteous and professional demeanor, ensuring they feel valued and attended to promptly.
• Ensure guests and visitors are always greeted and served refreshments.

Front Desk & Administrative Operations

• Maintain the reception area and all common areas in a clean and tidy manner at all times.
• Operate standard office equipment on a regular basis, including a copy machine and a computer.
• Keep detailed and accurate records of visitor requests and calls received through the system or log.
• Receive deliveries; sort and distribute incoming mail.
• Take inventory of supplies and restock as needed.
• Operate the telecommunication system by following manufacturer's instructions for house phone and console operation.
• Direct visitors by maintaining employee and department directories.
• Maintain security and telecommunications system.
• Maintain visitor procedures, enter visits in the system, and issue visitor badges if required.
• Handle confidential information with discretion and professionalism.

Executive Support & Scheduling

• Organize and coordinate the day-to-day schedule of the CEO, including appointments, meetings, and travel arrangements.
• Manage travel and all other reimbursement records, ensuring all claims are processed.

Events & Coordination

• Coordinate with Marketing and other relevant departments for company events, workshops, activities, and exhibitions, ensuring all logistics are handled efficiently.
• Share meeting agendas, minutes, and project materials with the leadership team before deadlines.

General

• Contribute to team effort by accomplishing related results as needed.

Qualifications & Experience

• Bachelor's degree or Diploma.
• 3 to 5 years' experience in a similar or same position.

Skills & Competencies

• Good communication skills.
• Good computer skills.
• Professional appearance.
• Customer service.
• Time management.
• Good written and verbal communication skills in English.
• Arabic is a plus.