وصف الوظيفة
Role Overview
Receptionist at Wasl, Dubai. This role serves as the first point of contact for customers, guests, suppliers, and potential clients, setting the tone for their experience with the company.
Company Overview
Wasl is one of Dubai's largest and most diversified real estate management companies, founded on May 25, 2008, from the union of the Dubai Development Board and Real Estate Department. The company oversees an expansive portfolio of landmark assets and operates across all departments including Hospitality & Subsidiaries.
Role Purpose
The Receptionist creates a warm, welcoming environment and manages first impressions for all visitors and callers. This role requires consistent professionalism, calm demeanour, and a positive attitude, underpinned by attentiveness, confidentiality, discretion, dependability, initiative, and loyalty to maintain Wasl's high service standards.
Key Responsibilities
Reception and Customer Service
- Create a warm, welcoming, and friendly environment.
- Meet and greet customers, guests, suppliers, and potential clients in a courteous, professional manner.
- Direct or escort visitors to the relevant employee or department as needed.
- Host visitors while they wait and offer necessary assistance or amenities.
Telephone Management
- Answer and manage incoming calls with professionalism, directing calls to the appropriate departments or individuals.
Inventory and Supplies Management
- Act as the point of contact for replenishing pantry items, office stationery, and subscriptions.
- Ensure all necessary supplies are stocked, organized, and in good condition.
- Conduct monthly inventory reviews to avoid shortages of pantry, stationery, and other essential supplies.
Administrative Support
- Schedule appointments and manage correspondence as required.
- Respond to staff and visitor inquiries promptly and effectively.
Office Maintenance Coordination
- Coordinate the repair and maintenance of office equipment with relevant vendors.
- Report any malfunctions or required repairs immediately and track their resolution.
Reception Area Upkeep
- Maintain a tidy, welcoming, and professional look in the reception area and building entrances.
- Ensure the ambiance and appearance reflect the company's standards and values.
- Conduct daily checks and spot audits to maintain a clean and welcoming reception area.
Additional Responsibilities
- Perform any additional responsibilities associated with this job or work assignment as assigned by the Line Manager.
Qualifications & Experience
- Diploma in a relevant field required; a bachelor's degree is preferred but not mandatory.
- Minimum 2 years' experience in a similar administrative role, preferably in the hospitality industry.
Skills & Competencies
- Strong proficiency in both Arabic and English.
- Familiarity with local regulations and customs.
- Professional demeanour and customer-oriented approach.
- Strong communication skills.
- Strong customer care, behaviour interaction, and concierge skills.
- Exceptional attention to detail.
- Experience with VIP interactions is a plus.
Additional Information
The receptionist is an integral part of the front-line customer experience at Wasl, consistently delivering high standards of service and contributing significantly to the company's brand image and operational efficiency.
Performance standards include: receiving 95% positive feedback on visitor interactions based on feedback forms and surveys; answering calls within three rings and directing them accurately; maintaining 100% accuracy and timeliness in scheduling and correspondence; resolving all equipment-related issues within 48 hours; and always maintaining a clean and welcoming reception area through daily checks and spot audits.