Receptionist

Role Overview

Receptionist at Hilton, part of the Hotels team. This role focuses on delivering exceptional guest experiences from arrival through departure.

Role Purpose

Ensure a seamless check-in and check-out process while spreading the light and warmth of hospitality and delivering memorable experiences that define every guest's stay.

Key Responsibilities

Guest Arrival & Check-In

• Greet guests upon arrival with a warm welcome.
• Complete the check-in process, including verifying guest details.
• Assign rooms to guests.
• Issue keys to guests.
• Provide welcome materials to guests.
• Offer bell service assistance as needed.

Guest Departure & Check-Out

• Process guest departures efficiently.
• Verify charges with departing guests.
• Handle payment processing.
• Issue receipts to guests.
• Use the point-of-sale system accurately.

Guest Communication & Service

• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, and promotions.
• Provide local area information to assist with guest inquiries.
• Respond to guest requests with care and urgency.
• Resolve guest concerns effectively.
• Manage messages and communications for guests.

Revenue Optimization

• Use up-selling techniques to recommend hotel amenities.
• Maximize room and service revenue opportunities.

Additional Information

Hilton's core values that guide success in this role include a passion for spreading the light and warmth of hospitality, acting with integrity, inspiring others through leadership, believing that teamwork drives the best outcomes, maintaining a sense of ownership and accountability, and focusing on the now by bringing urgency and discipline to every moment.