Receptionist

Role Overview

Receptionist at Hilton, responsible for delivering exceptional hospitality and creating memorable guest experiences from arrival through departure.

Role Purpose

Ensure a seamless check-in and check-out process while spreading the warmth of hospitality and creating memorable experiences that define each guest's stay.

Key Responsibilities

Guest Welcome & Check-In

• Greet guests upon arrival with warmth and professionalism.
• Complete the check-in process, including verifying guest details.
• Assign rooms to guests.
• Issue room keys.
• Provide welcome materials and bell service assistance.

Guest Information & Knowledge

• Demonstrate comprehensive knowledge of hotel offerings and room types.
• Provide information on current rates and promotions.
• Share detailed local area information to assist guest inquiries.

Check-Out & Payment Processing

• Process guest departures efficiently.
• Verify charges with accuracy.
• Handle guest payments.
• Issue receipts to departing guests.
• Use the point-of-sale system accurately.

Revenue Optimization

• Use up-selling techniques to recommend hotel amenities.
• Maximize room and service revenue opportunities.

Guest Service & Problem Resolution

• Respond to guest requests promptly.
• Resolve guest concerns with care and urgency.
• Manage guest messages and communications effectively.
• Delight guests through attentive and responsive service.

Skills & Competencies

• Point-of-sale system proficiency.
• Guest service excellence.
• Communication and interpersonal skills.
• Knowledge of hotel operations and amenities.
• Problem-solving and conflict resolution.
• Passion for hospitality.
• Integrity and accountability.
• Teamwork and collaboration.
• Leadership mindset.
• Sense of urgency and discipline.