Receptionist - DoubleTree by Hilton Resort & Spa Marjan Island

Role Overview

Receptionist at DoubleTree by Hilton Resort & Spa Marjan Island, operated by Hilton. The role delivers reception services for guests throughout their stay and completes required audits.

Role Purpose

To brighten guests' days by providing exceptional hospitality from check-in through check-out. The Receptionist creates a welcoming first impression, resolves guest needs promptly, and ensures smooth financial and operational transactions that contribute to an outstanding overall experience.

Key Responsibilities

Guest Services & Check-In

• Greet guests upon arrival with a warm welcome.
• Complete the check-in process, including verifying reservation details, assigning rooms, issuing keys, and providing hotel information.
• Demonstrate comprehensive knowledge of hotel facilities, room categories, rates, promotions, and local attractions to assist guests effectively.

Guest Support & Communication

• Handle guest inquiries, requests, concerns, and messages promptly.
• Ensure timely resolution and exceptional guest satisfaction.
• Keep the Front Office Manager and Supervisors informed of significant guest feedback, operational issues, and interdepartmental matters.

Check-Out & Financial Operations

• Process guest departures by verifying charges, handling payments, and issuing receipts.
• Handle cash, foreign currency, credit card transactions, and other payment methods in accordance with hotel policies and procedures.
• Accurately use point-of-sale and property management systems.

Sales & Promotion

• Apply up-selling techniques to maximize room occupancy.
• Recommend hotel facilities, services, and promotions to guests.

Compliance & Standards

• Adhere to brand standards, hotel policies, security procedures, fire regulations, and health and safety requirements at all times.
• Complete audits as required.

Qualifications & Experience

• Previous experience in a customer-focused or hospitality environment.
• High school diploma or equivalent qualification.
• Previous experience in cash handling is an advantage.
• Previous experience using hotel property management (PMS) and point-of-sale (POS) systems is an advantage.

Skills & Competencies

• Strong verbal and written communication skills.
• Competent in using computers and Microsoft Office applications.
• Positive attitude with a commitment to delivering exceptional customer service.
• Excellent grooming and professional presentation.

Additional Information

Hilton core values: a passion for spreading the light and warmth of Hospitality; Acting with Integrity and always doing the right thing; Inspiring others through Leadership; a belief that Teamwork drives the best outcomes; a sense of Ownership and accountability; and a focus on the Now, bringing urgency and discipline to every moment.