Receptionist

Role Overview

Receptionist position with KBR for a client-based on a Qatar site.

Role Purpose

Serve as the first point of contact for club members. Independently operate the reception desk, manage member entry and access according to club rules and regulations, create a welcoming environment, and deliver excellent customer service.

Key Responsibilities

Front Desk Operations

• Provide quality and high-standard front desk service to club members.
• Answer telephone calls politely and professionally.
• Control all entries to the club and ensure only eligible members are allowed access according to club rules and regulations.
• Manage all club and sport facility bookings including QAFCO meetings, events, and member party bookings.
• Coordinate with each function area to ensure smooth flow of activity.
• Maintain the lounge and club inventory.

Compliance & Safety

• Enforce club rules and regulations and ensure compliance by all club members.
• Ensure decorum is maintained at a high standard.
• Address unsafe behavioral issues with children effectively with Pastoral Care.
• Report unsafe behavioral concerns to parents when necessary.
• Maintain lost and found register and hand over to the QAFCO representative for safe keeping.

Facility Management

• Report damage to club facilities.
• Inform QAFCO club representative of maintenance-related work orders and follow up.
• Coordinate with housekeeping to ensure club premises are always clean and tidy.

General Duties

• Perform any other task as instructed by the QAFCO representative.

Qualifications & Experience

• Graduate or secondary school certificate.
• Fluency in English.
• Three (3) years of experience as a receptionist in an international hotel, recreational club, or hospitality industry.
• Course certificate in basic first aid and CPR.

Skills & Competencies

• Thorough knowledge of computer applications including Windows, Excel, and Power Point.