Receptionist

Role Overview

Receptionist at Accor, Rixos Premium Saadiyat Island, located on Saadiyat Island.

Company Overview

Rixos Premium Saadiyat Island is a luxury resort located on the pristine beach of Saadiyat Island with clear blue waters and fine white sands overlooking the Arabian Gulf. The team operates within Accor, a worldwide leader in hospitality that welcomes diverse talent and supports continuous growth and learning.

Role Purpose

To deliver heartfelt hospitality at the front office by managing guest arrivals and departures, processing reservations, handling cashiering duties, and ensuring guests receive friendly, courteous service and prompt responses to all requests and inquiries.

Key Responsibilities

Guest Services & Check-In/Check-Out

• Register and process check-in for all arrivals.
• Handle guest check-outs efficiently and professionally.
• Update guest information into the computer after complete check-in.
• Ensure that all guests are greeted on arrival and departure of the hotel.
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of guests.
• Maintain continuous contact with hotel guests to ensure any problems or complaints are handled efficiently and courteously.

Reservations & Front Desk Operations

• Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed.
• Have knowledge of hotel rate codes, packages, segmentation, discounts and how to handle each.
• Check hotel situation, occupancy, functions, groups and VIPs.

Cashiering & Financial Transactions

• Be accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure.

Guest Security & Facilities Management

• Handle issuance of guest room key cards and ensure effective control for guest security.
• Handle safe deposit boxes in accordance with policies and procedures.
• Assist at the Information Counter, Foreign Exchange, Night Audit and Business Centre as and when assigned.
• Check and convey messages, mail and packages to guests.

Guest Relations & Problem Resolution

• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests' complaints and requests and liaise with the department concerned to ensure immediate follow-up.
• Handle guest complaints and report to manager.

Shift Handover & Documentation

• Review logbook, verify outstanding items and follow up on pending matters.
• Identify any special assignments for the day.
• At the end of the shift or day, communicate all information that the next shift needs to know for smooth operation.
• Review and update logbook.
• Report regularly on happenings to Assistant Front Office Manager or Front Office Manager.

Facility & Environment Standards

• Ensure the cleanliness and neatness of front office area.
• Check equipment.
• Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.

Safety & Compliance

• Be aware of hotel accident prevention policies.
• Report any unusual occurrences as requested to manager.
• Understand Fire Procedure.
• Understand First Aid Procedures.

Operations Management

• Oversee day-to-day operations.

Skills & Competencies

• Be proactive and use good judgement when dealing with challenging situations.
• Act with professionalism and integrity.
• Be transparent in motives, methods and expected results.
• Own mistakes and share knowledge to prevent repetition of errors within the department or division.
• Conduct business honestly and fairly.
• Keep sensitive information confidential.
• Follow through on commitments.
• Work well both autonomously and within a team.
• Display a positive, approachable attitude.
• Spend time getting to know fellow employees and guests.
• Support colleagues; work within the same hotel and company.
• Be committed to quality.
• Be committed to exceptional financial results.
• Be responsible for the bottom line.
• Be committed to Rixos Policies and Procedures Guide.
• Be committed to exceeding expectations.
• Never settle for the status quo or mediocre work.
• Continuously search for areas of improvement.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through Accor Academies.
• Opportunity to develop talent and grow within the property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities, such as Planet 21.
• Accor is an inclusive company with ambition to attract, recruit and promote diverse talent.