Receiving Clerk Cum Storekeeper - voco Dubai®

Role Overview

Receiving Clerk Cum Storekeeper at voco Dubai®, a hotel operated by IHG Hotels and Resorts, located in Dubai.

Company Overview

voco® is an upscale hotel brand by IHG that delivers True Hospitality through a unique blend of dependability and distinctive character. The brand is defined by being reliably different—fun without being vanilla, trendy without being alienating, and premium without being stuffy. voco® Dubai is located on Sheikh Zayed Road in the heart of Dubai, offering premium ambience with laid-back yet attentive service.

Role Purpose

The Receiving Clerk is responsible for receiving all goods for the hotel, ensuring all deliveries correspond with purchase orders and specifications according to hotel rules and procedures. The role supports cost control, compliance, and operational efficiency across food, beverage, and general inventory.

Key Responsibilities

Receiving & Verification

• Receive all goods for the hotel and verify that deliveries correspond with purchase orders and specifications.
• Print purchase orders related to expected deliveries each morning.
• View open purchase orders and report daily for food and beverage items to check on short delivered items.
• Prepare short delivery and rejection reports for follow-up by Purchasing and Cost Controller Supervisor.
• Prepare vegetable short delivery and rejection reports immediately after all vegetable deliveries are received and follow up accordingly.
• Submit food and beverage invoices with backup documents to Cost Controller Supervisor for verification and all other invoices to Accounts Payable on a daily basis.

Hygiene & Compliance

• Maintain levels of hygiene in the receiving bay and surrounding areas as per hotel standards.
• Maintain 100% compliance with HACCP.
• Check that all plastic crates are washed and cleaned properly and report any problems to the Stewarding Supervisor.
• Maintain a high standard of personal hygiene and appearance at all times.

Storage & Asset Management

• Ensure supplier vehicles are set to correct temperatures, keep records, and advise the Purchasing Department of any discrepancies.
• Maintain a record of all short expiry items and advise the Cost Controller Supervisor accordingly.
• Update the additions and deletions file as fixed asset items are tagged.
• Keep all measuring instruments functioning properly and perform inspections and adjustments when necessary.

Support & General Duties

• Assist stores personnel whenever needed.
• Assist the Cost Controller Supervisor to control and ensure that all food, beverage, and general items purchased for operation are accounted for from the time of receiving to the time of issue.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications & Experience

• Minimum 3–5 years' experience in a similar role in a four or five-star hotel or comparable industry.
• Demonstrated ability to work in a commercially focused environment.

Skills & Competencies

• Keen eye for detail with strong analytical and numerical skills.
• High-level competence in Microsoft Excel and other office packages.
• Proven negotiation skills.
• Strong interpersonal skills.
• Excellent organizational, time management, and communication skills (both verbal and written).
• Quality-oriented with a focus on details and high-performance standards.
• Ability to multi-task and meet deadlines.
• Technical proficiency in related software (preferable).
• True Attitude: caring, wanting to make a positive difference, and building genuine connections.
• True Confidence: having the knowledge and skills to perform your role with competence.
• True Listening: focusing on what is being communicated and understanding what is needed.
• True Responsiveness: providing what is needed in a timely and caring manner.

Additional Information

• Competitive salary and benefits package.
• Career development opportunities.
• Employee room discounts.
• Great work culture as part of the global IHG family.