Radiology Supervisor

Role Overview

Radiology Supervisor at NMC Healthcare. This role provides skilled professional leadership for the radiology department, overseeing clinical operations, staff management, quality and safety, and service delivery.

Role Purpose

To lead the radiology department by providing expert clinical and managerial oversight, ensuring safe and effective delivery of imaging services, maintaining compliance with policies and procedures, and developing staff capabilities to improve patient outcomes.

Key Responsibilities

Leadership & Professionalism

• Provide skilled professional leadership and act as a role model for section and department employees.
• Assume the role of brand ambassador for the facility and promote a customer-focused philosophy in dealing with any stakeholder.
• Maintain positive and effective working relationships within the department and division and with other departments and sections within the facility.
• Perform any other duties as assigned relevant to the basic responsibilities of the role.

Managerial Operations

• Own accountability for the day-to-day operations of the department.
• Conduct thorough workforce planning to ensure adequate and efficient staffing of various shifts and services and effective allocation of resources throughout the department, applying to medical and administrative staff.
• Delegate tasks and responsibilities as necessary, distributing responsibility for operational management of the department and allocating and organizing the work of professional and assistant staff to meet service priorities on a daily basis.
• Ensure close collaboration of the service while working with other senior teams of the facility to secure best outcomes of patient care.

Staff Management

• Manage the team including objective setting, appraisals, training, annual leave supervision and reflective practice.
• Be responsible for recruiting staff, including training and managing staff in accordance with NMC Healthcare policies and procedures.
• Set a development program targeting the skills of employees.
• Ensure all members of the department receive adequate clinical supervision as required for professional and technical development.
• Ensure that department staff practice in accordance with going policies and procedures as applied by NMC Healthcare and the facility.

Financial Management

• Set up and manage a delegated budget and be involved in the development and implementation of cost improvement schemes through service redesign, cash allocation and income generation schemes.
• Ensure that service delivery is managed within financial and budgetary constraints.
• Monitor the cost of materials and work with the procurement department in the competitive quotation and tendering process to ensure the most cost-effective purchasing of stock.
• Minimize wastage of materials by appropriate stock allocation, just-in-time ordering and by ensuring good techniques are followed by staff.

Medical Management & Policy

• Develop and promote medical management services that improve patient outcomes, including responsibility for the development of medical management policies, protocols, initiatives and guidance and implementation of statutory documents.
• Monitor response to identified issues and facilitate resolution through the relevant organizations as required.
• Plan and develop policies that guide the management of the service.

Technical Oversight

• Provide advice to medical and technical staff on appropriate techniques and to clinical staff on appropriate imagery interventions.
• Direct and monitor all radiology procedures carried out and step in whenever there is a requirement to do so.
• Provide advice and respond to queries in relation to radiology management across the organization.
• Provide expert advice and leadership for the investigation of radiology-related significant events, complaints and queries.
• Manage complex facts or situations requiring analysis, interpretation, management of conflicting views and opinions and comparisons of opinions.
• Ensure systems are in place to respond in a timely and appropriate manner.

Clinical Risk & Safety

• Provide specialist advice to clinical risk management and patient safety initiatives relating to image use.
• Identify issues of clinical risk within the radiology management services and present relevant reports as appropriate.
• Ensure all incidents and areas of risk are followed up and risk issues are communicated back to prescribers and administrators of radiology accordingly.

Quality & Compliance

• Be conversant with the safe methods for handling and using various substances, some of which can be toxic or hazardous.
• Be responsible for the safe and competent use of all section and department equipment and patient appliances and aids used by patients.
• Ensure that junior staff, senior staff and assistants attain all required competency prior to use of equipment.
• Ensure that all equipment defects, accidents and complaints are reported immediately to ensure that appropriate action may be taken in line with the facility health and safety policies.
• Ensure internal and external quality controls are within the required parameters.
• Enforce the strictest confidence in relation to patient information whether formally or informally recorded.
• Develop clinical audit processes within the service and report on these as agreed.
• Support the promotion of audit and research programs on service implementation, in line with national policy, statutory requirements and service requirements within the facility.
• Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary to obtain information, explain procedures, clarify orders and communicate status.

Education & Training

• Plan and deliver training and education sessions for department staff, doctors and nurses on the safe and secure handling of equipment, including teaching, induction, peer review, case studies and clinical presentations.
• Participate in department programs, committees, various hospital committees and staff meetings as requested.
• Participate in the orientation and training of new employees.
• Ensure appropriate internal and external sharing of information based on governing policies and procedures.
• Maintain professional knowledge by attending lectures, conferences, seminars or online education sessions.
• Complete and maintain all regulatory requirements including licensure and certification and other mandatory training within established time frames.

Occupational Safety & Health Management

• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply with those requirements.
• Notify OSH hazards, incidents, near misses and issues and assist with the preparation of risk assessments and incident reports.
• Attend applicable OSH and infection control training programs, mock drills and awareness programs.
• Comply with reasonable OSH instructions, policies and safe working procedures.
• Use appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not wilfully or recklessly endanger anyone's health and safety.
• Comply with waste management procedures and policies and reduce, reuse and recycle waste as much as possible.
• Participate in OSHMS audits and inspections, ensuring standards are maintained.

Infection Prevention & Control

• Read and implement the NMC Prevention and Control of Infection (PCI) Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• Maintain the strictest hand hygiene, including the five moments of hand hygiene, bare below the elbows and environmental care at all times.

Qualifications & Experience

Essential Education & Licensure

• BSc in Radiography OR graduate from an accredited Diploma Program (NLT 3-year Syllabus).
• Graduate from an accredited Radiography program resulting in being awarded a diploma or certificate as a Radiography technologist (NLT 2-year Syllabus).
• Current National License.

Desired Education & Experience

• Master's degree in related clinical degree or in healthcare field, management or administration field.
• NLT 7 years of post-graduate experience in a multimodality site or facility in an acute care hospital, of which NLT 3 years as a deputy or senior radiographer or NLT 2 years as a Radiology department manager.
• Familiar with the latest developments in modern imaging modalities with wide practical experience.

Skills & Competencies

• Self-motivation and the ability to work under pressure.
• Fluent spoken and written English.
• Spoken Arabic is advantageous but not essential.
• Supportive and caring disposition.
• Adaptability and good time management skills.
• Confidence in dealing with stressful situations.
• IT competencies.