Quality Team Leader - Fresh Food

Role Overview

Quality Team Leader - Fresh Food at Ninja, overseeing quality operations across warehouse and supply chain activities.

Role Purpose

Ensure full compliance with company standards and regulatory guidelines while driving a culture of accuracy, safety, and continuous improvement across warehouse and supply chain operations.

Key Responsibilities

Leadership & Team Development

• Lead and develop the quality team.
• Oversee daily activities and ensure operational efficiency.
• Train warehouse staff on quality standards, inspection procedures, proper handling, and quality tools.

Quality Monitoring & Compliance

• Monitor inbound materials, in-process operations, and outbound shipments to ensure compliance with quality standards.
• Conduct internal audits and ensure alignment with ISO and other relevant standards.
• Maintain accurate records of inspections, test results, and quality incidents.

Problem-Solving & Improvement

• Conduct root cause analysis for non-conformities and implement effective corrective and preventive actions (CAPA).
• Identify process gaps and drive continuous improvement initiatives to reduce errors and enhance workflow.

Documentation & Standards

• Develop, update, and maintain SOPs, work instructions, and quality documentation.

Reporting & Communication

• Prepare and present quality performance reports, trends, and risk assessments to management.
• Collaborate with suppliers, logistics partners, and internal departments to resolve quality-related issues and support supplier requirements.

Qualifications & Experience

• 2+ years of experience in quality assurance/control, with at least 1 year in a leadership role.
• Practical experience in warehouse or supply chain quality operations.

Skills & Competencies

• Strong leadership and team-development skills.
• Solid knowledge of quality standards, SOPs, CAPA, and auditing practices.
• Excellent analytical, problem-solving, and communication abilities.
• Proficiency in quality tools and MS Office applications.
• Ability to work in a fast-paced environment and manage multiple priorities.