Quality Systems Specialist

Role Overview

Quality Systems Specialist at Cummins Arabia. This position supports quality management system operations and compliance.

Role Purpose

To maintain and administer quality management systems, ensure compliance with standards and regulations, support audit programs, and deliver quality-related training and communications across the organization.

Key Responsibilities

Audit Support

• Participate in audits and help administer audit plans, schedules, and records.
• Gather and analyze information related to the audit program and produce reports.
• Provide information as necessary to external auditors or certification bodies, complying with content, timing, and format requirements.

Quality Systems Documentation

• Support key business processes documentation and maintenance.
• Help maintain quality system documents prescribing the quality management system, documented procedures or references to them, and descriptions of interactions between processes.
• Support entry of documentation and identify problems needing addressed, including follow-up on overdue approvals, reviews, and ownership changes.

Data Collection and Reporting

• Collect data to support quality systems communication and compliance.
• Support collection and/or calculation of input metrics related to the quality system, scorecards, and nonconformances.
• Construct data visualizations, reports, and dashboards that illustrate business problems, root causes, solution options, and opportunities.

Business Reviews and Follow-up

• Engage in preparation and analysis for business reviews including customer satisfaction.
• Communicate and maintain follow-up actions.

Training and Facilitation

• Deliver and facilitate quality systems-related education, including application user training, internal auditor training, and core quality tools or problem-solving training.

Qualifications & Experience

• Associate or bachelor's degree or equivalent business experience.
• Minimal to intermediate level of experience required.
• Working toward Yellow Belt certification.
• Working toward Internal Auditor certification.
• Working toward expertise in ISO 9001 and/or IATF 16949.

Skills & Competencies

• Customer focus: build strong customer relationships and deliver customer-centric solutions.
• Interpersonal savvy: relate openly and comfortably with diverse groups of people.
• Quality Process Management: proficient application of quality tools and methods including APQP, FMEA, PPAP, SPC, capability studies, process audit, inspection, and test.
• Project Schedule Management: manage planned schedules using recommended tools and processes to drive completion within agreed timelines.
• Resilience: rebound from setbacks and adversity when facing difficult situations.
• Accountability: hold self and others accountable to meet commitments.
• Data Communication and Visualization: construct visual representations of data through reports and dashboards.
• Effective communication: develop and deliver multi-mode communications that convey clear understanding of unique audience needs.
• Values differences: recognize the value that different perspectives and cultures bring to an organization.
• Quality 4.0: leverage cloud-based systems and digitization to drive improved quality outcomes; demonstrate knowledge and application of cloud-native software applications, digital twin, simulation, adaptive intelligence, and connected systems.

Additional Information

• This position may require licensing for compliance with export controls or sanctions regulations.