Quality Officer

Role Overview

Quality Officer at American Hospital Dubai, based in Dubai. The role implements and monitors the Quality Improvement and Patient Safety Plan, develops programs to review and evaluate patient care and outcomes, and tracks and presents results of improvement efforts to hospital leadership.

Role Purpose

Establish and sustain a hospital-wide quality improvement and patient safety culture by developing data-driven programs, monitoring compliance with regulatory standards, and collaborating with clinical and administrative leaders to identify and implement measurable improvements in patient outcomes and healthcare delivery.

Key Responsibilities

Quality Program Development & Implementation

• Assist in planning, implementing, and monitoring the Quality Improvement and Patient Safety Program.
• Develop programs to review and evaluate patient care and outcomes.
• Develop, implement, and coordinate education programs relating to data analysis and performance improvement.
• Develop, in coordination with IT, a data display technique and reporting format which can be used hospital-wide for all data management.
• Assist in developing and monitoring hospital policies, plans and programs.

Data Collection & Performance Measurement

• Assist in developing data collection tools for key performance measures and other identified trends.
• Ensure needed data is collected on a timely basis; regular progress reports are distributed and make recommendations for future improvement in the infrastructure and systems.
• Assist the various department leaders in ensuring full compliance with the requirement of data collection, analysis, reporting and action.
• Coordinate with the assigned Quality staff data validation on required data elements.

Clinical Governance & Standards

• Guide and monitor the development of clinical practice guidelines, protocols, pathways, and order sets.
• Assist in monitoring activities and core measures, inclusive of the measures required from the Joint Commission International (JCI) Library of Measures.

Performance & Process Improvement

• Analyze all assigned areas for opportunities for improvement and make applicable recommendations for process, system, procedure, and operational changes to improve healthcare value and quality (including Core Measures, Hospital Acquired Conditions, etc).
• Assist in the management of performance improvement projects, flow and alignment to ensure milestones and key performance indicators are met within defined parameters.
• Develop strategy and plan for quality improvement monitoring within the hospital in collaboration with the administrative and clinical leaders of the hospital.
• Manage large, complex projects and initiatives.
• Analyze, problem-solve, evaluate, plan, and direct process improvement projects for all clinical departments.
• Develop innovative and creative solutions to achieve organisation objectives within clinical improvement setting.
• Influence at a strategic level.

Infrastructure & Technology

• Assist in reviewing information technology infrastructure required to support a hospital-wide performance, quality improvement and reporting system.

Reporting & Documentation

• Track and present results of improvement efforts to the hospital leadership.
• Document the results of projects and submit other documentation as requested.

Committee & Stakeholder Representation

• Represent the Quality Department in Quality Improvement (QI) and other hospital-identified Committees during the absence of the Quality Manager.
• Act as an internal consultant in the areas of regulatory, process improvement, performance monitoring, and statistical analysis and make recommendations to the committee based on best practices and current regulatory standards.
• Engage with clinicians.

Qualifications & Experience

• Bachelor's Degree in Healthcare or equivalent professional qualification (current license preferred).
• Certified Professional in Healthcare Quality (CPHQ) preferred (certification to be completed within 6-12 months of joining).
• Minimum of three (3) years of clinical experience in an acute care setting in an international hospital.
• Minimum of two (2) years of experience in Quality Assurance/Performance Improvement.
• Knowledge of system process analysis, quality/process improvement techniques, design, and integration, at a level of complexity associated with integrating processes across multiple departments of the organization.
• Knowledge of principles, methods, procedures and current trends in health information data management.
• Knowledge of quality improvement processes and tools.
• Knowledge of accreditation programs and surveys.
• Knowledge of developing standards, policies and procedures.

Skills & Competencies

• System process analysis and design.
• Quality and process improvement techniques.
• Large, complex project management.
• Data analysis and statistical analysis.
• Problem-solving and evaluation.
• Strategic planning and process improvement direction.
• Stakeholder engagement and clinical engagement.
• Strategic-level influence.