وصف الوظيفة
Role Overview
Quality Improvement position at JINGDONG Logistics, part of JD.com, a leading technology-driven supply chain and logistics solutions provider.
Company Overview
JINGDONG Logistics operates one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. The company provides end-to-end logistics services spanning warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations. The Global Smart Supply Chain Network operates 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by global brands JoyLogistics and JoyExpress. The team values collaboration, ownership, and commitment to delivering high-quality results in a fast-paced, dynamic environment.
Role Purpose
Establish and maintain operational quality control frameworks while coaching local ground operations teams to improve technical and management capabilities. Drive loss, damage, and customer complaint reduction schemes to meet regional targets and maximize Key Account satisfaction through cross-cultural alignment of global standards.
Key Responsibilities
Quality & Compliance Systems
- Establish operational quality control frameworks.
- Develop KPIs, incentives, penalty guidelines, and standard operating procedure compliance audits.
Risk Mitigation
- Build and execute loss, damage, and customer complaint reduction schemes to hit regional target metrics.
Ground Operations Coaching
- Provide operational guidelines and coaching to local ground operations teams to improve technical and management capabilities.
Key Account Performance
- Establish workflows to maximize successful delivery rates and maintain high satisfaction for major local market Key Accounts.
Cross-Cultural Alignment
- Act as a key liaison to align regional operational frameworks with global standards.
Qualifications & Experience
- 3+ years in ground operations, logistics quality control, or process optimization.
- E-commerce, express courier, or 3PL experience preferred.
Skills & Competencies
- Strong logical and structured thinking with high attention to detail.
- Data quantification skills.
- Proven ability to manage, motivate, and develop local operational talent in a cross-cultural environment.
- Fluency in Mandarin (Chinese) and English required.
- Arabic is a plus.
Additional Information
- JINGDONG Logistics is committed to building a diverse and inclusive workplace and is an equal opportunity employer making all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.