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Role Overview
Quality Assurance System Analyst at Nahdi Care. This is a full-time position supporting IT applications and healthcare delivery operations.
Role Purpose
Implement and deploy applications software while providing staff support and training, ensuring regulatory compliance and data security. Analyze data for operational insights, monitor application performance, and safeguard patient privacy to align IT solutions with clinical needs and improve healthcare delivery.
Key Responsibilities
Application Development & Support
- Support development of new applications or customization of existing ones to meet unique retail industry needs for assigned applications.
- Act as level 2 support for assigned applications, resolving bugs and errors within agreed SLAs to meet internal customer needs.
- Support implementation of new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems.
Analysis & Requirements
- Analyze specific requirements of end users and support design of solutions that meet their needs, streamline required processes, improve patient care, and enhance operational efficiency.
- Utilize IT data for analysis and reporting to identify areas of development and operating inefficiencies.
Performance & Monitoring
- Continuously monitor application performance, ensuring applications meet the demands of a fast-paced retail environment and identifying areas for improvement.
Compliance & Security
- Ensure patient privacy is maintained in all applications with strict adherence to confidentiality and data protection best practices.
Vendor & Stakeholder Management
- Collaborate with vendors providing specialized applications support to ensure tools meet specific end user needs.
- Collaborate with pharmacists, healthcare providers, and insurance companies to ensure IT solutions align with business needs and facilitate effective healthcare delivery.
Innovation & Development
- Stay abreast of technological advancements in IT and pharmacy sectors, exploring innovative solutions such as tele pharmacy, mobile health apps, and AI-driven tools.
Qualifications & Experience
- BSc in IT, preferably in MIS Systems Design, or related field.
- 3+ years in an IT applications function with preference for retail or related industry.
Skills & Competencies
- Proficiency in specific store applications and general retail systems.
- Proficiency in languages such as SQL, Java, Python, or .NET.
- Skills in database technologies like SQL Server, Oracle, MySQL.
- Knowledge of various phases of SDLC.
- Familiarity with common ERP and CRM platforms such as SAP, Oracle, Salesforce.
- Experience with BI tools like Tableau, Power BI.
- Understanding of various operating systems like Windows, Linux.
- English and Arabic language skills.
Additional Information
- Work Environment: 100% indoors.
- Working Days: 5 days per week, 2 days off.
- Working Hours: 8:00 AM – 6:00 PM with 1 hour break.
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