PT/FT Fashion Consultant, Michael Kors - Mall of the Emirates (Emiratisation)

Role Overview

Fashion Consultant (Part-time/Full-time) at Michael Kors, Mall of the Emirates, Chalhoub Group. This position is designated for Emiratisation.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a curated portfolio of over 10 owned brands and distribution expertise across over 400 international names in luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group employs over 16,000 talented professionals across eight countries in the Middle East, with presence in Latin America. Chalhoub Group is certified as a Great Place to Work® in several markets and is committed to sustainability, including membership in the United Nations Global Compact, signatory status of the Women's Empowerment Principles, and a Net Zero commitment by 2040.

Role Purpose

As a Fashion Consultant, you will drive individual and collective sales targets while delivering exceptional Guest Experience. You will support the implementation of CRM, CX, and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Customer Relationships

• Drive individual and collective sales targets.
• Drive client relationships within an omnichannel approach.
• Drive sell-throughs within the store.

Customer Data & Analytics

• Collect data on customer behaviour, top sellers, and slow movers for business review input.
• Ensure customer data is properly captured in adherence to marketing team requirements.

Marketing & Loyalty

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.

Operations & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within Service-level Agreements (SLAs).

Customer Experience & Feedback

• Support in-store CX initiatives.
• Provide input on what is working well and what is not working well within the store.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• This opportunity is designated for Emiratisation.

Skills & Competencies

• Strong English communication skills.

Additional Information

• Competitive benefits package includes healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Learning and development opportunities and exposure to different assignments within the role or through internal mobility.
• Chalhoub Group is committed to diversity, equity, and inclusion and welcomes all applicants regardless of gender, age, race, religion, national origin, or disability status.