PT/FT Fashion Consultant, Michael Kors - Dubai Mall (Emiratisation)

Role Overview

Fashion Consultant, Part-time or Full-time, Michael Kors, Dubai Mall. This position is reserved for Emiratisation candidates. Chalhoub Group is the employer.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands across luxury, fashion, beauty, watches, jewellery, eyewear, and art de vivre categories. The Group operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries, employing 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse," an innovation hub, incubator space and accelerator for start-ups and small businesses. The Group is committed to sustainability and is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional Guest Experience and supporting the implementation of CRM, CX and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Revenue

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.

Customer Experience & Relationships

• Deliver exceptional Guest Experience.
• Drive client relationships within an omni-channel approach.
• Support in-store CX initiatives.

Data & Insights

• Collect data on customer behaviour, top sellers, and slow movers as key input for business reviews.
• Provide pre-buying feedback on products.
• Provide input on what is working well and what is not working well within the store.

Customer Engagement & Loyalty

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Keep abreast of all brand social media activities and campaigns.

Operations & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service-level agreement).
• Ensure customer data is properly captured in adherence to marketing team requirements.

Marketing & Events

• Support with in-store marketing events and activations.

Culture & People Experience

• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• Strong English communication skills.

Additional Information

• This opportunity is open to part-time or full-time candidates.
• This position is reserved for Emiratisation.
• Benefits include healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin or disability status.