Projects Department Manager (2023660)

Role Overview

Projects Department Manager (2023660) at Nahdi, responsible for managing the Network Development Portfolio and corporate projects that generate revenue in alignment with strategic direction.

Role Purpose

To oversee network development projects and programs including new pharmacy openings, health provider expansion, polyclinics, space optimization, and refreshment initiatives, ensuring accurate and timely implementation while maximizing utilization of Nahdi resources and achieving strategic net balance targets.

Key Responsibilities

Projects Management

• Verify and approve project setup design through monitoring to ensure timely and accurate implementation of Network Development Projects.
• Manage assigned organizational Network Portfolios, Programs, and Projects aligned with strategic objectives.
• Develop new openings and refreshment plans and monitor network expansion net balance by count and revenue within the same year through monitoring new opening sales performance and lost sales from closed pharmacies to achieve strategic net balance.
• Develop and communicate network development plans for net revenue and counts and manage network components in standard operating procedures.
• Manage Health Providers' expansion project plans as communicated from Business Development and Operation Excellence.
• Manage Polyclinics Projects as communicated from the Omni Health department.
• Develop project management plans by collecting requirements from project stakeholders and sequencing project activities, monitor and control execution to ensure on-time deliverables within agreed quality standards.
• Develop Portfolio, Program, and Projects management plans and related communication management plans; develop Projects Dashboards and reports to track project progress.
• Deliver projects on-time and to agreed quality standards through communication with stakeholders including operations, decoration, and manpower planning; distribute department-related tasks and issue periodic task progress reports to ensure meeting deadlines, communicate assignments, and identify variance between progress and assignments.
• Develop seeding plans based on project maturity, status, and priorities to ensure completion of project implementation.
• Use proper project management tools and platforms to ensure visibility, assignment, governance, and measurement and reporting of projects while providing training to end users.

Operations

• Ensure compliance of indexing, updating, and archiving of Network Development projects with set acceptance criteria through conducting random checks.
• Conduct presentations and workshops for stakeholders to present deadlines compliance and identify variance between progress and assignments.

Stores Data

• Ensure accuracy of stores data on the Business Intelligence system through conducting random checks to confirm the system is updated and accurate to support the decision-making process.
• Develop and maintain the pharmacies MOH numbering system according to country administrative regions.

Collaboration

• Contribute with all project stakeholders, the Operations Excellence team, and Area Sales Managers as subject matter expert to set sales targets for new stores.

Pharmacists Management Within First Year of Opening

• Revise and approve training session materials for pharmacists assigned to new pharmacies to ensure alignment with company operations, requirements, and updates.
• Follow up with stakeholders to resolve escalated obstacles faced by pharmacists regarding availability and quality to ensure timely opening.

Department Management

• Manage team performance through providing performance feedback and conversations, coaching, on-the-job training, and KPI reviews to ensure achievement of set KPIs and objectives.
• Develop and update Service Level Agreements through communication with stakeholders to ensure alignment with department processes.

Qualifications & Experience

• Bachelor of Science degree required.
• Project Management Professional (PMP) Certificate required.
• 10+ years overall experience.
• 4–6 years managing people required.

Skills & Competencies

• Microsoft Office Suite proficiency.
• Microsoft Project expertise.
• English fluency.
• Arabic fluency.

Additional Information

• Work Environment: 95% indoors, 5% outdoors for stores visits.
• Working Schedule: 5 working days per week, 2 days off.
• Working Hours: 8:00 AM – 5:00 PM with 1 hour break; on-call availability required.
• Additional duties may be assigned as needed.