Projects Coordinator

Role Overview

Projects Coordinator at ProgressSoft. This role supports the planning, execution, and delivery of banking software implementation projects.

Company Overview

ProgressSoft is a banking software company that develops solutions including Instant Payment, Payment Hub, Check Clearing, Automated Clearing House, Mobile Payment, and Mandate Management products.

Role Purpose

The Projects Coordinator assists in managing timelines, resources, budgets, and communication among stakeholders to ensure projects are delivered successfully, within scope, on time, and within budget. This position maintains project documentation traceability, supports operations oversight, and ensures compliance with regulatory requirements and PMO governance standards.

Key Responsibilities

Project Planning & Documentation

• Assist Project Managers in developing comprehensive project plans, schedules, timelines, and documentation for banking software deployments.
• Maintain comprehensive and traceable project documentation covering all implementation phases: application, database, configuration, and infrastructure elements.
• Assist in maintaining PMO templates, tools, and centralized repositories for project documentation and reporting.

Coordination & Communication

• Coordinate internal resources and cross-functional teams (development, QA, support engineers, team leads) for project execution.
• Schedule and facilitate project meetings, document minutes, action items, and follow-ups with clear ownership and deadlines.
• Facilitate effective communication between project team members, client banks, and internal stakeholders.
• Assist in coordinating support activities across dedicated client support groups and tracking issue resolution.

Monitoring & Tracking

• Monitor and track project progress and performance using appropriate project management tools and methodologies.
• Conduct periodic reviews of operational procedures, SLA compliance, and adherence to implementation standards.

Compliance & Governance

• Ensure compliance with PMO standards, ProgressSoft governance policies, and regulatory requirements.
• Participate in audits, health checks, and internal quality reviews to ensure compliance readiness.
• Support PMO initiatives related to process standardization, governance enhancement, and best practice adoption across projects.

Change & Release Management

• Support change management and release management processes, including UAT coordination and environment readiness verification.
• Support contract execution tracking and ensure operational deliverables align with client engagement strategies.

Project Closure & Continuous Improvement

• Support project closure processes, ensuring proper handoff documentation and lessons learned capture.
• Contribute to lessons learned sessions and assist in implementing corrective or preventive actions.

Operations Support

• Support the Operations Manager in daily oversight of operations, back-office processes, and post-deployment support activities.
• Prepare detailed reports and presentations for stakeholders, client banks, and senior management related to operations and project status.

Qualifications & Experience

• Bachelor degree in Computer Science, Information Technology, Software Engineering, or related field.
• 2–4 years of experience in project coordination, project management, or a junior project management role, preferably in software implementation or banking/financial services sectors.
• Understanding of software development lifecycle (SDLC) and deployment processes.
• Familiarity with project management methodologies (Agile, Waterfall, Hybrid) and PMI standards.

Skills & Competencies

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management tools (e.g., MS Project, Zoho Projects, JIRA, or similar).
• Familiarity with banking domain concepts, payment systems, and financial software solutions.
• Basic understanding of API integration, system configurations, and enterprise software environments.
• Strong organizational, multitasking, and time management skills with ability to manage multiple concurrent projects.
• Excellent verbal and written communication skills in Arabic and English.
• Strong attention to detail with focus on documentation accuracy and traceability.
• Effective problem-solving and analytical thinking abilities.
• Ability to work independently and collaboratively as part of cross-functional teams.
• Strong stakeholder engagement and client relationship management skills.
• Proactive approach to identifying process improvements and operational efficiencies.

Additional Information

Preferred Qualifications

• PMP (Project Management Professional) certification or equivalent project management certification.
• PRINCE2, Agile, or Scrum certification.
• Previous experience working with banking clients or financial institutions.
• Experience with change and release management processes in enterprise environments.
• Exposure to regulatory compliance requirements in banking or financial services.
• Familiarity with ProgressSoft products and solutions (such as Instant Payment, Payment Hub, Check Clearing, Automated Clearing House, Mobile Payment, Mandate Management).
• Experience coordinating UAT cycles and supporting production deployments.