وصف الوظيفة
Role Overview
Project Manager/Epic Delivery Owner in the MEA Transformation Office at Cigna, reporting to the Head of Project & Delivery Management.
Company Overview
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. The organization guides customers through the health care system, empowering them with information and insight to make the best choices for improving health and vitality.
Role Purpose
The Epic Delivery Owner plays a critical role in ensuring the successful delivery of strategic initiatives (Epics) across the organization. This role partners with cross-functional teams, senior leadership, Product Managers, Product Owners, and Agile Release Trains (ARTs) to drive end-to-end delivery of Epics from initial refinement through execution, closure, and value realization. The role ensures each Epic is delivered within agreed scope, budget, timelines, and quality parameters while aligning with organizational strategy, regulatory requirements, and customer needs.
Key Responsibilities
Epic Ownership & Strategic Delivery
- Own delivery of Epics from ideation, definition, and refinement through implementation, release, and benefits realization.
- Partner with Product Managers and SME groups to define scope, outcomes, dependencies, and success measures.
- Maintain a holistic view of delivery, providing strategic guidance, business judgement, and recommendations for optimized execution.
Planning & Delivery Governance
- Develop and maintain Epic delivery plans, including timelines, resource needs, budget considerations, and milestone tracking.
- Identify risks, dependencies, and constraints early; develop mitigation plans and escalate when required.
- Ensure alignment with enterprise strategy, regulatory standards, and cross-program priorities.
Cross-Functional Leadership & Coordination
- Lead collaboration across Agile Teams, ARTs, and business functions to ensure unified delivery.
- Facilitate cross-team synchronization and ensure dependencies across technology, business, operations, and external partners are effectively managed.
- Track delivery progress through Jira, dashboards, status reports, and regular delivery forums.
Stakeholder Engagement & Communication
- Act as the primary point of contact for all Epic-related updates, decisions, and escalations.
- Provide clear, concise, and transparent communication to executives, business sponsors, SMEs, and delivery teams.
- Facilitate regular stakeholder reviews, steering committees, and status presentations.
Execution & Monitoring
- Monitor delivery performance against agreed scope, schedule, quality, and budget.
- Remove impediments in collaboration with RTEs, Product Owners, and functional leads.
- Ensure teams have clarity on deliverables, priorities, and success measures.
Quality Assurance & Documentation
- Oversee and maintain accurate project documentation, including delivery plans, RAID logs, action trackers, and reporting packages.
- Conduct quality checks on deliverables to ensure alignment with acceptance criteria and business expectations.
- Lead post-implementation reviews to capture lessons learned and drive continuous improvement.
Business Case & Proposal Support
- Contribute to the development or review of Lean Business Cases, cost-benefit assessments, and strategic proposals for new Epics or enhancements.
- Ensure business outcomes, KPIs, OKRs, and value realization metrics are clearly defined and measured.
Qualifications & Experience
- Bachelor's degree in Business Administration, Project Management, or related field.
- 5–7 years of experience delivering complex initiatives, preferably within healthcare or insurance.
- Strong understanding of Scaled Agile Framework (SAFe) and Agile delivery practices; SAFe certifications are desirable.
- PMP or Prince2 certification is a plus.
- Proven experience leading cross-functional teams and managing delivery across multiple workstreams or ARTs.
- Experience in writing epics, features, user stories, and supporting UAT or readiness activities as needed.
Skills & Competencies
- Strong analytical skills and attention to detail.
- Ability to navigate complex organizational environments.
- Excellent written and verbal communication skills with the ability to engage senior executives and diverse stakeholder groups.
- Proficiency with delivery and collaboration tools such as Jira, MS Project, PowerPoint, Visio, and Azure DevOps.
- Ability to manage competing priorities and guide teams through ambiguity and change.
- Self-starter mindset with strong leadership and facilitation skills.
Additional Information
Cigna is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email SeeYourselfEMEA@cigna.com for support.