Project Manager

Role Overview

Project Manager at Majid Al Futtaim, MAF Retail, Head Office UAE.

Company Overview

Majid Al Futtaim is a regional market leader with over 27 years of history, employing over 45,000 diverse and talented colleagues guided by a Leadership Model.

Role Purpose

Execute operational excellence projects within the Process Standardization workstream, delivering hands-on project management including diagnostics, process mapping, implementation tracking, and stage-gate discipline across assigned business areas.

Key Responsibilities

Diagnostics & Analysis

• Execute process diagnostic exercises, data gathering, root-cause analysis, and statistical problem formulation across assigned operational areas including stores, distribution centers, and eCommerce.
• Extract, structure, and interpret operational data from ERP, WMS, or BI tools to support diagnostics and performance tracking.
• Build and maintain analytical models, operational dashboards, and exception reports to surface performance gaps and quantify improvement opportunities.

Process & Workshop Facilitation

• Facilitate process mapping workshops with frontline and functional teams, documenting current-state and future-state operating models.
• Support SOP drafting, validation, and readiness-for-handover documentation for functional teams.

Project Management & Tracking

• Track and manage project plans, stage-gate milestones, action logs, and delivery timelines across active workstreams.
• Monitor implementation progress post-recommendation, track benefits realization, and flag deviations, risks, or blockers to the Senior Manager.

Reporting & Communication

• Prepare project status updates, data-driven performance reports, and milestone dashboards for internal and management review.
• Deliver evidence-based recommendations supported by analytical findings.

Qualifications & Experience

• Bachelor's degree in Business, Industrial Engineering, Operations Management, Supply Chain, or related field.
• 3–6 years in project management, process improvement, operations, or supply chain, preferably in retail or eCommerce.
• PMP or Lean Six Sigma Green Belt preferred.

Skills & Competencies

• Strong analytical and problem-solving skills: able to formulate operational problems from data, conduct root-cause diagnostics using statistical methods, and translate findings into actionable recommendations.
• Proficiency in Excel and SQL.
• Hands-on experience with process mapping tools and project tracking platforms.
• Structured and detail-oriented with ability to manage multiple workstreams simultaneously with minimal supervision.
• Full professional proficiency in English (required).

Additional Information

• Work in a friendly environment where colleagues share positive vibes and excitement about the company's future.
• Collaborate with over 45,000 diverse and talented colleagues guided by the organization's Leadership Model.