Project Coordinator IT

Role Overview

Project Coordinator IT at Al Tayer Group, Dubai, UAE. The role supports the execution of IT operations tasks, initiatives, and processes while serving as custodian of the department repository for documentation, reporting, and configuration databases.

Role Purpose

To coordinate and support the delivery of IT infrastructure and services across Al Tayer by managing IT operations tasks, handling service requests and incidents, maintaining departmental documentation, and ensuring smooth deployment and operation of network, server, storage, and cloud-based systems.

Key Responsibilities

Infrastructure Coordination

• Coordinate installation, configuration, and operation of common IT infrastructure including network, servers, storage, and endpoints.
• Support external services such as AWS, Google Cloud, and Microsoft Azure to ensure smooth service delivery to users.
• Manage system configuration, administration, and management for allocated ATG systems.

Incident and Service Management

• Handle coordination of priority incident and service request processes.
• Support critical situation handling for identified Priority 1 and Priority 2 incidents or service requests.
• Conduct trend reviews for allocation teams and system areas.

Documentation and Process Management

• Maintain custodianship of central team documentation and ensure all sub-teams adhere to processes.
• Maintain, update, and ensure documentation compliance across assigned areas.
• Provide periodic reports on operations and high-priority concerns in a timely manner.

Policy and Configuration

• Assist with the review and implementation of policies and configurations into Al Tayer end-user compute systems under direction of subject matter experts.

Stakeholder Coordination

• Carry out end-to-end coordination on assigned tasks with business teams, IT teams, and suppliers aligned to agreed goals and targets.
• Organize required approvals prior to actual installation in coordination with internal IT teams and business stakeholders.
• Coordinate with various internal departments and teams on corrective actions as required.

Hardware and Application Deployment

• Participate in assessment of hardware and application requirements.
• Facilitate acquisition of appropriate and approved technology, systems, and services.
• Assist with hardware configuration and application testing in coordination with Application, Network, and Server teams.
• Coordinate and carry out hardware installations including servers, PCs, POS terminals, and peripherals.
• Provide Go Live support to ensure smooth business operation.

Reporting

• Assist with creation of Microsoft PowerPoint and Excel-based reports based on daily operational needs of the department.
• Support monitoring of progress against planned tasks, projects, and activities within the team.

Qualifications & Experience

• Zero to 2 years of experience in IT industry within a multiuser commercial environment.

Skills & Competencies

• Knowledge of base operating systems including Windows, Mac, and Linux.
• Proficiency with cloud-based productivity suites such as Office 365 and Google Workspace.
• Understanding of network and compute stacks including Domain, TCP, and Web Servers.
• Functional knowledge of common IT infrastructure including network technologies and concepts such as routing, switching, firewalls, network monitoring, and network management.
• Knowledge of servers and external services including cloud and SD WAN.
• Proficiency with Microsoft PowerPoint and Excel.

Additional Information

• Location: Dubai, UAE.