Program Manager -Professional Services UAE

Role Overview

Program Manager – Professional Services, Fortinet, UAE. This is a hybrid position working with customers and partners remotely and/or onsite on medium-complexity projects related to the Fortinet estate.

Company Overview

Fortinet makes possible a digital world that can always be trusted through its mission to protect people, devices, and data everywhere. The world's largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Fortinet ranks number one in security appliances shipped worldwide, with more than 615,000 customers trusting Fortinet to protect their businesses. The Fortinet NSE Training Institute provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.

Role Purpose

Ensure the successful delivery of complex projects on time and according to the negotiated Scope of Work. Manage a virtual team comprising customer contacts, Fortinet sales, Professional Services engineers, and technical support to deliver technically sound, financially profitable, and supportable implementations. Lead skilled program management focused on getting the best out of the people and projects overseen.

Key Responsibilities

Stakeholder & Relationship Management

• Manage the relationship with the customer and all stakeholders.
• Work closely with all customer-facing Fortinet functions, including sales, operations, order management, and support to coordinate activities for project delivery.
• Manage escalations with all levels internally and externally to resolve challenges and achieve success.
• Facilitate team and client meetings effectively.
• Understand how to communicate difficult and sensitive information tactfully.

Resource & Team Management

• Identify resources needed and work with the resource manager to build the right project team for project delivery.
• Coordinate internal Professional Services resources and third parties and vendors for flawless project execution.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

Project Delivery & Execution

• Ensure that all projects are delivered on-time, within scope, and within budget.
• Apply effectively Fortinet's methodology and enforce project standards.
• Create and maintain comprehensive project documentation.
• Assure project legal documents are completed and signed at the start of the project.

Change & Risk Management

• Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Perform risk management to minimize Fortinet's exposure and risk on projects.
• React to project adjustments and alterations promptly and efficiently.

Performance Monitoring & Reporting

• Measure project performance using appropriate systems, tools, and techniques.
• Report and escalate to management as needed.
• Forecast accurately revenue and monitor project profitability.
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project.

Qualifications & Experience

• Approximately 5 years in a similar position.
• Technical understanding of security, cloud, and networking projects.
• Experience working with global enterprise, MSSP, carrier, and governmental customers.
• Bachelor's Degree in a technical or management discipline and/or equivalent extensive work-related experience.
• PMP and/or PRINCE II certification.

Skills & Competencies

• Exceptional organizational skills including attention to detail and multi-tasking abilities.
• Outstanding negotiation, oral communication, and presentation skills.
• Outstanding written communication skills, combining courtesy, precision, conciseness, and clarity.
• Excellent conflict resolution skills.
• Analytical and problem-solving capabilities to conform to shifting priorities, demands, and timelines.
• Experience working both independently and in a team-oriented, collaborative environment.
• Flexible during times of change.
• Strong commitment and self-driven individual.

Additional Information

• Contract Type: Hybrid (remote and/or onsite).