Program Coach_Fitness_Damac Hills Dubai Ladies Fitness First UAE_Ventura Mall Dubai_Fitness First

Role Overview

Program Coach – Fitness at Fitness First UAE, located at Damac Hills Dubai, Ventura Mall Dubai, and other Fitness First locations. You will guide and inspire members to achieve their fitness goals and lead healthier lifestyles, serving as a role model of an ideal healthy lifestyle.

Company Overview

Fitness First is part of the Landmark Group.

Role Purpose

To provide personalized training and coaching to members using expertise in human physiology, physical transformation, mindset coaching, and nutrition. You will help members undergo transformation and empower them to make lasting changes in their lives while maintaining high customer service standards, upholding brand standards, and fostering a supportive and motivating environment within the club.

Key Responsibilities

Role Execution

• Maintain a high level of customer service on the gym floor.
• Uphold brand standards on the gym floor at all times.
• Provide market-leading fitness expertise to members.
• Engage with members, providing fitness and motivational support.
• Perform across all Fitness KPIs.
• Ensure attentiveness on the gym floor, assisting members with exercise correction and demonstrating high-standard instruction and advice on exercise execution to ensure member safety and maximize exercise effectiveness.
• Ensure clean and fully operational facilities at all times.
• Understand the business game plan and winning ways.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, including ensuring members clean equipment after use and return it to allocated storage areas.
• Support all club events and actively promote Fitness First services to ensure members maximize their gym membership.
• Maintain relevant communication channels with members to accommodate feedback and criticism and ensure members feel welcome and valued.
• Use member names when interacting with them and politely introduce yourself to members you do not know.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.

Training & Development

• Undergo and complete certification for MY ZONE, 6D and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of MY ZONE, including using the belt at least 12 times monthly.
• Maintain genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Conduct consistent 1-on-1 sessions with FTL or HFM to learn about the overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAE REPS requirements.
• Conduct personal training sessions and build your business to progress to Advanced PT in line with PT model.

Minimum Performance Criteria

• Fully understand and deliver company Fitness KPIs.
• Wear full Fitness First uniform and name badge provided at all times.
• Perform 1 floor shift per day wearing "free to help" T-shirt.
• Wear Grey PT T-shirt while conducting PT or new member induction sessions.
• Fully utilize success diary.
• Deliver own PT sessions in line with PT model and new member induction sessions to company standard.
• Maintain brand standards on gym floors.
• Conduct minimum of one 6D class per week under FM and CGM discretion.
• Assist the CGM, FOHM, MSRM, HFM and GXM in their role functions if they require assistance.

Performance & Administrative Functions

• Complete monthly goal setting with FTL, HFM or CGM.
• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota ensuring all information is correct and clients are confirmed the day before.
• Maintain 7 days advance client booking.
• Be subject to 9-hour shift pattern as per business requirements if inconsistencies in achieving all PT3 Fitness KPIs occur.
• Ensure personal training clients sign each session after completion and keep all contracts together on file and readily available within the club.
• Assist FTL and HFM with rota administrative functions.
• Attend at least 1 coaching session with your FTL or HFM per week.
• Maintain REPS certification by completing 10 CPD points per year.
• Assist FTL and HFM in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete contract extension forms with all pertaining documents such as medical or travel evidence to support extension requests.
• Inform all personal training members at the signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or be charged for the session missed.
• Ensure members sign the cancellation policy every time they start a personal training contract.
• By the 25th of a calendar month, provide your FTL/HFM a copy of your next month's business plan with all new client sales, renewal client sales, referrals and new member induction conversion.
• At the end of a calendar month, provide all personal training session white copies with all client signatures to your FTL/HFM for audit prior to commission approval.
• Attend all meetings as required by the business.

Department Liaison & Culture

• Promote efficiency and team spirit across all departments as one team.
• Take ownership of your gym floor and club; inform your FTL, HFM and GM of any maintenance or general issues that occur.
• Promote the brand and your club at all times, including when outside working hours.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or currently working towards certification (enrolled).

Skills & Competencies

• Expertise in human physiology and physical transformation.
• Mindset coaching.
• Nutrition knowledge.
• High standard of exercise instruction and advice.
• Product knowledge of fitness industry developments.
• MY ZONE platform proficiency.
• 6D and RISE training competency.

Additional Information

• Full utilization of success diary required.
• Inconsistencies in achieving all PT3 Fitness KPIs may result in a 9-hour shift pattern as per business requirements.
• Must complete Personal Training qualification in line with UAE REPS requirements.