Program Coach_Fitness_Damac Hills Dubai Ladies Fitness First UAE_Ventura Mall Dubai_Fitness First

Role Overview

Program Coach – Fitness at Fitness First UAE, located at Damac Hills Dubai, Ventura Mall Dubai, and other Fitness First locations. Employer: LandMark Group.

Role Purpose

Guide and inspire members to achieve their fitness goals and lead healthier lifestyles. Provide personalized training and coaching grounded in expertise in human physiology, physical transformation, mindset coaching, and nutrition. Serve as a role model of ideal healthy lifestyle and foster a supportive, motivating environment within the club.

Key Responsibilities

Role Execution

• Maintain high-level customer service on the gym floor.
• Uphold brand standards on the gym floor at all times.
• Provide market-leading fitness expertise.
• Engage with members, delivering fitness and motivational support.
• Perform across all Fitness KPIs.
• Ensure attentiveness on the gym floor, assisting members with exercise correction and demonstrating high-standard instruction and advice on exercise execution to ensure safety and maximize effectiveness.
• Ensure clean and fully operational facilities at all times.
• Maintain clear understanding of the business game plan and winning ways.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules, including ensuring members clean equipment after use and return it to allocated storage areas.
• Support all club events and actively promote Fitness First services to maximize member gym membership utilization.
• Maintain relevant communication channels with members to accommodate feedback and criticism, ensuring members feel welcome and valued.
• Use members' names when interacting with them; politely introduce yourself to members you do not know.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.

Training & Development

• Undergo and complete certification for MY ZONE, 6D, and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of MY ZONE, including using the belt at least 12 times monthly.
• Maintain genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Participate in consistent one-to-one sessions with FTL or HFM to learn more about the overall company business and ensure continuous professional development.
• Complete Personal Training qualification in line with UAE REPS requirements.
• Conduct personal training sessions and build business to progress to Advanced PT in line with PT model.

Performance & Administration

• Fully understand and deliver company Fitness KPIs.
• Complete monthly goal setting with FTL, HFM, or CGM.
• Update and analyze daily personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct and clients are confirmed the day before.
• Maintain 7 days advance client booking.
• Ensure personal training clients sign each session after completion and keep all contracts together on file and readily available within the club.
• Assist FTL and HFM with rota administrative functions.
• Attend at least 1 coaching session with FTL or HFM per week.
• Maintain REPS certification by completing 10 CPD points per year.
• Assist FTL and HFM in the weekly maintenance checklist.
• Inform all members of expiry of personal training sessions and complete necessary contract extension form with all pertaining documents (medical or travel evidence) to support the extension request.
• Inform all personal training members at signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed.
• Ensure members sign the cancellation policy every time they start a personal training contract.
• By the 25th of a calendar month, provide FTL or HFM a copy of next month's business plan with all new client sales, renewal client sales, referrals, and new member induction conversion.
• At the end of a calendar month, provide all personal training session white copies with all client signatures to FTL or HFM so they can audit all sessions prior to commission approval.
• Attend all meetings as required by the business.

Uniform & Presentation Standards

• Wear full Fitness First uniform and name badge provided at all times.
• Wear "free to help" T-shirt during 1 floor shift per day.
• Wear Grey PT T-shirt while conducting PT or new member induction sessions.

Class & Floor Delivery

• Conduct minimum of one 6D class per week under FM and CGM discretion.
• Assist the CGM, FOHM, MSRM, HFM, and GXM in their role functions if they require assistance.

Interdepartmental Collaboration

• Promote efficiency and team spirit across all departments.
• Take ownership of gym floor and club; inform FTL, HFM, and GM of any maintenance or general issues that occur.
• Promote brand and club at all times, even when outside of working hours.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent, or working towards certification (enrolled).

Skills & Competencies

• Expertise in human physiology, physical transformation, mindset coaching, and nutrition.
• Knowledge of MY ZONE technology and belt usage.
• Knowledge of 6D and RISE training methodologies.
• Product knowledge of Fitness First services and latest fitness industry developments.
• High-standard exercise instruction and client correction capability.
• Strong communication and member engagement skills.
• Administrative proficiency with Fitness Enterprise System.
• Success diary management capability.

Additional Information

• Full utilization of success diary required.
• Delivery of own PT sessions and new member induction sessions to company standard required.
• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.
• Conduct personal training sessions and new member induction sessions in line with PT model.